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Systems programmer • springfield mo

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Customer Success Program Manager

Customer Success Program Manager

Heartland Business SystemsSpringfield, MO Office
[job_card.full_time]
The Customer Success Program Manager will work with the internal team to assist customers in articulating desired business outcomes to drive effective achievement of targeted outcomes through adopt...[show_more][last_updated.last_updated_variable_days]
Truss Designer : Roof & Floor Systems Expert

Truss Designer : Roof & Floor Systems Expert

US LBM Holdings, LLCSpringfield, MO, United States
[job_card.full_time]
A leading building materials company in Springfield, MO is looking for a Designer to create layouts for commercial and complex residential roof and floor systems. The ideal candidate will have at le...[show_more][last_updated.last_updated_30]
Facilities Systems Tech Lead

Facilities Systems Tech Lead

MercySpringfield, Missouri, United States
[job_card.full_time]
Find your calling at Mercy! This is a highly-skilled position requiring advanced knowledge of boiler, HVAC, refrigeration, electrical distribution, control system maintenance and operation, plumbin...[show_more][last_updated.last_updated_variable_days]
ERP & Database Systems Engineer

ERP & Database Systems Engineer

Missouri State UniversitySpringfield, MO, US
[job_card.full_time]
This position collaborates with the campus community to design and implement integrated solutions that connect University systems with third-party vendor products and custom applications.The role i...[show_more][last_updated.last_updated_30]
Remote Software Engineering & Systems Design Expert - AI Trainer ($45-$80 per hour)

Remote Software Engineering & Systems Design Expert - AI Trainer ($45-$80 per hour)

MercorSpringfield, Missouri, US
[filters.remote]
[job_card.full_time] +1
Location : • • N / A • •Type • • : Full-time or Part-time Contract Work • •Fluent Language Skills Required : • • English • •Why This Role Exists • • Mercor partners with leading AI teams to improve the quality, use...[show_more][last_updated.last_updated_30]
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Information Systems Technician

Information Systems Technician

US NavyWillard, MO, United States
[job_card.full_time]
ABOUT Effective, secure communication in the cyber domain is essential to the everyday operations of military intelligence in America's Navy. Information Professionals who oversee the seamless opera...[show_more][last_updated.last_updated_variable_hours]
Program Manager

Program Manager

CCI SystemsSpringfield, MO, US
[job_card.full_time]
Employee-Owned Telecommunications Company based in Iron Mountain, MI with 60+ years of industry knowledge and experience. Our outstanding team-based work culture and environment has allowed us to gr...[show_more][last_updated.last_updated_30]
EHS Training & Systems Specialist

EHS Training & Systems Specialist

Cabela'sSpringfield, MO, United States
[job_card.full_time]
The EHS Training & Systems Specialist serves as the system owner for Cority (EHS management software), responsible for configuration, support, change management, and data governance.This role ensur...[show_more][last_updated.last_updated_variable_days]
Benefits Liaison & HR Systems Specialist

Benefits Liaison & HR Systems Specialist

LocktonSpringfield, MO, United States
[job_card.full_time]
A national benefits communication firm seeks a Benefits Coordinator based in Springfield, MO.This role involves building relationships with Cox Health employees, providing benefit services, and act...[show_more][last_updated.last_updated_variable_days]
Truss Designer : Roof & Floor Systems Expert

Truss Designer : Roof & Floor Systems Expert

US LBMSpringfield, MO, United States
[job_card.full_time]
A building materials company is looking for a Truss Designer to create layouts for roof and floor systems based in Springfield, MO. This full-time position requires an Associate's Degree in a relate...[show_more][last_updated.last_updated_30]
Senior Programmer Analyst - UI / UX & BPM Specialist Job at Argo Group in Springfi

Senior Programmer Analyst - UI / UX & BPM Specialist Job at Argo Group in Springfi

Argo GroupSpringfield, MO, United States
[job_card.full_time]
A leading US-based specialty insurance company is seeking an experienced application developer to join their team in Springfield, Missouri. The role involves coding, problem-solving, and collaborati...[show_more][last_updated.last_updated_30]
Technical Sales and Field Service Engineer

Technical Sales and Field Service Engineer

CaptiveAire SystemsSpringfield, MO, US
[job_card.full_time]
Seeking a driven and motivated engineer to join our sales team focusing on growing business with existing customers and developing new business. This position will involve applications engineering, ...[show_more][last_updated.last_updated_variable_days]
IT Systems Analyst - Clinical 3rd Party Systems

IT Systems Analyst - Clinical 3rd Party Systems

CoxHealthSpringfield, MO, United States
[job_card.full_time]
The IT Systems Analyst is responsible for designing, testing, implementing, and troubleshooting IT applications and for ensuring the availability, stability, and reliability of those applications.T...[show_more][last_updated.last_updated_30]
Springfield Operating Systems Tutor

Springfield Operating Systems Tutor

Varsity TutorsSpringfield, MO, US
[job_card.full_time]
Springfield Operating Systems Tutor Jobs • The Varsity Tutors platform has thousands of students looking for online Operating Systems tutors nationally and in Springfield.As a tutor who uses the Va...[show_more][last_updated.last_updated_30]
Lead Programmer Analyst

Lead Programmer Analyst

American NationalSpringfield, MO, US
[job_card.full_time]
American National is currently seeking a dynamic, motivated individual to join the Service Oriented Architecture Team to develop integration solutions for the enterprise using IBM IIB / ACE and IBM A...[show_more][last_updated.last_updated_30]
Customer Success Program Manager

Customer Success Program Manager

Heartland Business SystemsSpringfield, MO Office
[job_card.variable_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Job Type

Full-time

Description

Position Summary :

The Customer Success Program Manager will work with the internal team to assist customers in articulating desired business outcomes to drive effective achievement of targeted outcomes through adoption, expansion, and retention of HBS CISCO offerings. Customer Success Program Manager leverages their ability to build, grow, and deepen customer relationships to develop, work with teams to integrate solutions, identify adoption barriers and actions to remove them, execute adoption frameworks and interpret customer usage data while leading customers to renewals and cultivating new sales opportunities. The individual in this role will be responsible for expanding business opportunities and improving product adoption while reducing churn and increasing ARR through new sales opportunities. In addition, this individual will also document and drive successful customer outcomes, ultimately turning customers into advocates for the company.

Roles and Responsibilities / Essential Functions :

Accelerates time to business value

  • Clearly articulate success, milestones, and value across products and map these to customer’s business / technology objectives
  • Accelerate time to value and drive adoption of deployed products
  • Coordinate efforts across internal teams to support customer outcomes (Engineering, Project Management, Customer Success and Managed Services)
  • Ensure that products are delivering promised value to customers

Deliver consistency in customer service motions across internal teams

Coordinate, orchestrate, and set cadence for internal teams to improve customer outcomes

Grow relevance of Company offers and solutions

  • Increase value from existing products by understanding customer goals and defining additional use cases; expand existing solutions across customer’s business

    • Elevate the company’s role in the account

  • Shape customer thinking on the technological roadmap for the future
  • Bring company expertise and best practices as strategic thought partner

    • Build a customer journey by executing a Success Plan that drives outcomes, and positioning of solutions throughout all stages of the Lifecycle (aka Racetrack) inclusive of all company offers, leading to appropriate expand opportunities and renewal cycles

    Maximize ARR for the company (Minimize churn)

    Establish a baseline for the Customer

  • What product / solutions has the customer purchased and how are they doing?
  • Establish baselines of customer current state (products, useage, health scores)
  • Establish Account map of solutions mapped to internal stakeholders
  • Understand customer history, operational structure and culture

    • Establish Business Alignment

  • Deeply understands the customer business goals, environment, pain points and operational maturity
  • Verify business outcomes with the customer profile, culture, vision and strategy
  • Establish a common understanding with the customer for the proof of value, business metrics, and adoption of solutions (Examples - reduce time to market, reduce cost, reducing risk, grow top line, acquire new customers, etc.)
  • Identify and agree prioritize use cases to secure quick wins and accelerate initial onboarding, implementation, optimization and / or adoption
  • Determine critical success factors to connect to business outcomes, for example :
  • Operational efficiencies
  • Productivity improvement
  • Risk mitigation
  • Business differentiation

    • Execute on Adoption Strategy

  • Project Plan (timelines, tasks, dependencies, metrics, etc.)
  • RACI Chart (Executive sponsors, key stakeholders, etc.)

    • Execute on Success Plan

  • Change Management
  • Organizational Structures
  • Governance models (customer interactions based on stakeholder and accountable parties, organization structure knowledge, conflict management processes, etc.)
  • Training
  • Communication Plan

    • Monitor Impact and Consumption Measures

  • Establish baselines of customer current state and targeted end state (products, usage, health scores)
  • Associate customer business outcomes to data-driven key performance indicators (KPI’S).

    • Report (internally and to the customer) Impact and Consumption Relative to Desired Business Outcomes

  • Review and analyze relevant data
  • Present and report the impact of the offerings currently in place

    • Observe, consult, adjust and optimize approach to improve adoption

    Facilitate Retention, i.e., Renewals

  • Perform actions to drive value recognition for example, report on business outcomes and define corrective adoptive actions

    • Identify New Sales Opportunities

  • Facilitate exploratory discussion in discovery of expansion opportunities
  • Promote loyalty (testimonials and referrals)
  • Proactively qualify, communicate and transition the identified opportunities into appropriate function
  • Drive the successful introduction of the new solutions based on the customer expected outcomes

    • Support Development and Closing of New Sales Opportunities

    Establish formal review process with key stakeholders (e.g. Customer Business Review)

  • Facilitate the onboarding, implementation, utilization, optimization, and adoption of customer-purchased and installed solutions
  • Identify, track, and report key success factors in support of strategic adoption plan
  • Execute Success Plan
  • Maintain relationships with key stakeholders
  • Maintain product knowledge and target use cases
  • Responsible for being a customer advocate
  • Establish ongoing collaborative working relationship with internal sales and business development, delivery, LOB, development organization or other functional areas teams to promote seamless support to customer
  • Execute a plan to drive successful customer adoption and utilization of services and solutions
  • Report metrics of customer’s process improvement
  • Identify customers’ services adoption enablers and barriers
  • Facilitate ongoing customer meetings to monitor and track progress of customer business metrics outcomes
  • Measure and report the impact of the installed solutions and identify potential improvements based on additional technologies
  • Report metrics-based support for the Adoptions, Retention, and Expansion of service sales functions
  • Identify new sales opportunities

    • Requirements

    Competencies :

  • Accuracy - Ability to perform work accurately and thoroughly.
  • Applied Learning – Ability to hear, understand and interpret what others are saying.
  • Adaptability – Ability to adapt your way of thinking or responding to changing workplace conditions.
  • Communication, Oral - Ability to communicate effectively with others using the spoken word.
  • Communication, Written - Ability to communicate in writing clearly and concisely.
  • Customer Oriented - Ability to take care of the customers’ needs while following company policy.
  • Detail Oriented - Ability to pay attention to the minute details of a project or task.
  • Goal Oriented – The ability to stay focused on the task objective and perform in accordance with clear expectations and goals.
  • Organized - Following a systematic method of performing a task.
  • Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
  • Analytical Skills – Analytical skills looks at the ability of the individual to gather raw data and to process that data into a meaningful form.
  • Leadership – Leadership skills looks at how well the individual motivates and guides others to ensure performance in accordance with clear expectations and goals. It involves attracting, supporting, developing, and retaining a talented and diverse workforce.
  • Managerial Skills – Managerial skills look at the ability of the individual to achieve desired outcomes by setting goals and priorities that deliver results. Presentation Skills – Presentation skills looks at the ability of the individual to effectively present information to a group.
  • Negotiation Skills – Negotiation skills looks at the ability of the individual to reach outcomes that gain the support and acceptance of all parties.
  • Business Acumen – Business acumen looks at the ability of the individual to understand and discriminate between various business related topics and issues. This includes insight into, and understanding of, specialized business concepts.

    • Required Experience :

  • 6+ years of technical, business and / or sales experience
  • 3+ years customer facing experience in technology, business acumen, business consulting, service management, and customer support, professional services, sales, and marketing
  • Previous experience with Cisco software and agreements

    • Preferred Experience :

  • Previous experience with the Cisco Lifecycle Advantage (CX) program

    • Required Skills, Education and / or Certifications :

  • Bachelor’s Degree or equivalent experience
  • Proficiency using a computer and working with Microsoft office suite : Outlook, Word, Excel
  • Exposure to Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), analytics, and metric-based reporting
  • Solid comprehension and experience with business processes, metrics, cross-functional and line of business operations, financial acumen and social collaboration methodologies and technologies

    • Preferred Skills, Education and / or Certifications :

  • Cisco Customer Success Program Manager Certification

    • Equal Opportunity Employer – Including Disabled and Veterans

    #HBS