Technical analyst Jobs in USA

Location: Calgary, AB, Canada Job Type: Contract Date: 6/9/2022 Job ID: MT66538669 Category: Information Technology

Join a top employer and advance your career. Our client, a leader in their field, has partnered with David Aplin Group to hire a Technical Analyst to be the main contact for the support, implementation, and sustainment of their mine engineering systems.

This is a 12-month, remote contract. It is available to candidates in Calgary, AB.

Perks & Benefits:

• Remote contract.
  
  

Responsibilities:

• Provide Tier 1 & 2 support for incidents related to Engineering systems and work with vendors and other team members to bring incidents to resolution
• Ability to diagnose & address application issues. Comfortable operating in a support capacity for business-critical tools, applications, and expert systems; leveraging vendor support to detect and resolve high priority issues
• Perform change control, Incident resolution, quality assurance, and testing, knowledge base updates, and implementation of releases and updates to engineering systems
• Inform & action project plans by providing a detailed description of requirements and achieving deliverables
• Lead requirements sessions with SMEs and other technical and business stakeholders. Gather and document business/technical requirements for all aspects of projects
• Inform & action project plans by providing a detailed description of requirements and achieving deliverables
• Utilize/analyze/investigate material available in confluence/DevOps/prior submitted tickets to map out theoretical plans
• Able to lead and execute the implementation of the project of up to 6 months of work and prioritize workload to work on requests across several customers and systems
• Develop and execute test plans to ensure the project delivers on the requirements and is compliant with audit needs
• Identify and coordinate organizational change needs
• Production of documentation to support these projects in the form of user guides, communications, awareness campaigns, knowledge base articles, and policies

Qualifications:

• Minimum of 5 years in the IT industry within a large corporate enterprise environment
• Solid understanding of Microsoft products, including Microsoft Windows Server, Windows 10, Active Directory, and SQL Server including SQL Server Reporting Services Report Development
• Software development/system configuration experience with a SQL Server database environment
• Ability to diagnose & address application issues. Comfortable operating in a support capacity for business-critical tools, applications, and expert systems; using vendor support to detect and resolve high priority issues
• Experience with client-server applications
• Excellent problem-solving skills are required and the ability to work remotely with little supervision is essential
• SCCM Familiarity. Familiar with ITIL or change management processes
• Experience with procedural mapping for implementations, configuring checklists & crafting a process for flawless implementation
• Feels comfortable working in a high pace, uncertain environment. Has excellent interpersonal, written, and oral communication skills
• Demonstrated advanced facilitation skills with the ability to effectively manage and conduct meetings and training sessions with a large and diverse audience
• Ability to implement multiple tasks in a fast-paced environment
• Ability to communicate effectively professionally with a diverse group, including executives, managers, and subject matter experts.

Job ID: MT66538669

If you are interested in this position and meet the qualifications, apply today! We thank all applicants; however, only those who are authorized to work in Canada or are selected for an interview will be contacted.

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