Technical assistant [h1.location_city]

Job Description

Job Description

LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private / dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.

If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.

We are seeking a Technical Writer to create, organize, and maintain internal and external documentation that supports our services, operational processes, and technical training initiatives. This role sits within the Education Services team , which functions as an operations-focused, technical training group. The Technical Writer partners closely with Operations, Engineering, Support, Security, Product, and Marketing to transform complex technical information into clear, consistent, and usable materials for audiences with varying levels of technical expertise.

The ideal candidate is an investigative communicator—comfortable diving into technical detail, interviewing subject-matter experts, and shaping raw information into polished documentation and training assets that reduce friction, improve operational readiness, and increase organizational alignment. The majority of this role’s work is focused on internal operations and training content, with secondary support for customer-facing materials.

Responsibilities :

• A successful Technical Writer will support Lightedge’s documentation and training ecosystem by :

Developing and maintaining documentation :

Documenting services and operations :

Supporting technical training development :

Owning documentation standards :

Collaborating with SMEs :

Translating complexity for different audiences :

Managing documentation tools and repositories :

Maintaining the documentation lifecycle :

Ensuring accuracy and quality :

Contributing to cross-team initiatives :

Driving continuous improvement :

Experience :

With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.