Technical coordinator h1.location_city

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the job

As an integral member of our team, you will play a pivotal role, providing comprehensive technical and compliance support for repair and reconditioning services while overseeing government contract administration and regulatory adherence. You will have the opportunity to serve as a primary liaison between internal teams, customers, and U.S. Government entities to ensure accurate quoting, contract compliance, operational alignment, and technical coordination across multiple product lines, contributing to the overall success and growth of our organization. Currently, this is an Onsite opportunity located in Greenwood, IN.

As a part of the team, you will:

The Technical Coordinator serves as the primary contact for both external and internal customers, providing support for repair and reconditioning work. Key responsibilities include:

• Providing quotations for the sales force and/or end customers.
• Conducting contract reviews with the sales team.
• Supplying the Customers Scope of Supply to the order coordinator, shop coordinator, and shop team.
• Collaborating with the help desk and shop teams to solve repair issues and troubleshoot customer equipment across multiple product lines.
• Assist with developing and communicating repair procedures to the workshop team.
• Prepare and provide pre-estimates, quotes to external and/or internal customers for repairs/reconditioning.
• Collaborate with Inspection/Helpdesk/Sales to request and provide drawings, research repair history, troubleshoot, and redesign equipment.
• Offering direct support to outside sales for expedited requests and information.
• Continuously seeking ways to improve repair processes and techniques.
• Act as a liaison for the claims submission system, responsible for registering, creating, and completing remedial actions. Ensure updates are made as needed, in compliance with global claims rules for repair and service claims.
• Provide support for service center projects, team initiatives, and objectives as needed.
• Participate positively in the Alfa Laval Production System (ALPS) and continuous improvement initiatives.

We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.

What you know:

You have an associate’s degree in business administration (technical focus) or related discipline preferred, with relevant experience, and:

• 5 years of experience in quoting, estimating, service coordination, or government contract administration within a technical or operations environment.
• Experience working with government systems such as CAV and PIEE preferred.
• Demonstrated ability to manage detailed documentation and structured approval workflows.
• Strong analytical, organizational, and communication skills.
• Ability to balance accuracy, compliance, and speed in a high-volume production environment.
• Service Centers’ Factory Result.
• Length of time to quote customer.
• Total repair turnaround time.
• Days Sales Outstanding.
• Warranty claims (closure in a timely manner).
• Provide solutions, solve problems and provide a positive customer experience.

At Alfa Laval, we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations, currently, we are prioritizing candidates who reside in the US or have an established presence in the area.

What’s in it for you?

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success. Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more. At Alfa Laval, we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job, background, skills, and experience to get it right. The base salary for this role is typically $27.40 - $30.77 USD hourly.

Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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