Technical manager [h1.location_city]

Join to apply for the Advanced Technical Account Manager role at Check Point Software

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Why Join Us?

As the worlds leading vendor of Cyber Security, facing the most sophisticated threats and attacks, weve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.

Check Point Software Technologies has been honored by Time Magazine as one of the Worlds Best Companies for 2024. We've also earned a spot on the Forbes list of the Worlds Best Places to Work for five consecutive years (2020-2024) and recognized as one of the Worlds Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.

The Advanced Technical Account Management (ATAM) engineer manages some of Check Points largest customers about product integration. The ATAM works closely with the Sales and Account teams to understand the account strategy and the customers business priorities. The relationship built between customer and the ATAM engineer is critical for an exceptional customer experience.

Key Responsibilities

• Build a strong relationship with our customers and become their trusted advisor on how to best leverage their investment
• Become the main point of contact for technical services delivery
• Take full ownership of your accounts by providing leadership and ensuring customers best interest takes priority
• Develop a deep understanding of customers technical environment, primary pain points, and all business challenges
• Advise customers by providing technical information, guidance, and support
• Lead customer projects when customer is implementing new devices or features, upgrade existing environment, or perform health check and optimization work
• Identify service opportunities for the sales / account team
• Proactively monitor customers environment to prevent major issues and assist support teams on any active problems
• Provide reports and proactive communication regularly to the customer, sales / account teams, and management
• Manage multiple projects from different customers and manage your own schedule to meet Check Points ATAM requirements

Qualifications

EOE M / F / Veterans / Disabled

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Job function

Sales and Business Development

Industries

Hospitals and Health Care, Non-profit Organizations, and Government Administration

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