Technical manager • springfield il
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more
Under the leadership of the General Manager, you will manage the daily operations and staff of a Wendy’s restaurant with a specific focus on staffing, training and scheduling, all of which will hel... Show more
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!.For more information about our benefits, see below!.We are proud to be a member of the Rentokil family of companies, the global le... Show more
It all started in 1980 in Atlanta, Georgia.Bill and TJ Palmer opened the restaurant that would later become Applebee’s.We’ve grown up a lot since then, with almost 2,000 locations in the U.Here you... Show more
Location: Springfield, IL | Pay: $20.Status: Full-Time, 45 hours per week.Qik n EZ is seeking a dedicated retail Manager to support store operations, lead teams, and deliver an outstanding customer... Show more
Anticipated Starting Salary: $5,432 Monthly; Full Range: $5,432- $9,713 Monthly.This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contra... Show more
Sr Property Manager (Floating Manager).Dental insurance, Health insurance, Paid time off, Vision insurance and Bonus.Floating Property Manager (Manufactured Housing Community).Must have 4-7 years o... Show more
Be a part of what we are building here at Arby's.At Arby’s, we are guided by our six core values: Dream Big, Work Hard, Get it Done, Play Fair, Have Fun, and Make a Difference.We welcome you to the... Show more
Exclusive Discounts for gyms, car dealerships, cell phone plans, and more!.Medical Insurance and Dental Plans.Start Building your Career with Menards Today!.Are you looking to start an exciting and... Show more
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS172, P4, Band 7 Job-Specific Essential Duties and Responsibilities: - Support Program Management by coor... Show more
Pizza Hut Restaurant General Manager.Flynn Hut joined the Pizza Hut system in 2021.In 2023, we expanded internationally acquiring Pizza Hut's master franchisee in Australia with 260+ units.Today we... Show more
Traffic Data Manager - (Technical Manager IV).We continually strive for a workforce that reflects the growing diversity within the State of Illinois.A variety of employee backgrounds, perspectives,... Show more
If you're looking for an opportunity to unleash your potential as a leader and salon manager, you've come to the right place.Leading with style, kindness, compassion, and care puts you a cut above ... Show more
Legendary leadership certifies that our food, service, people and atmosphere are the best.Our Restaurant Managers lead and inspire the service and culinary teams to deliver the ultimate steakhouse ... Show more
Location: Springfield, IL - Retail shop.How Will You Contribute and Grow?.We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our ... Show more
Ready to help build something extraordinary?.This is a true ground-floor leadership role: you’ll shape culture, systems, and the member experience from day one, crafting a standout brand in a high-... Show more
Benefits include: Company Paid Sick Time, Illinois Paid Leave, Paid Vacation Time, Paid Holidays, Bereavement Pay, Jury Duty Pay, Monthly Sales Bonus, Yearly Shrink Bonus, Champions Club Bonus, Con... Show more
Role Overview** Mercor is collaborating with a leading AI lab to engage technical accounting and SEC reporting specialists.You'll translate real technical-accounting and external-reporting work int... Show more
Are You Craving A Career With An Industry Leader?.Panda Express is searching for experienced leaders to join our store management team.Panda is 100% committed to the professional and personal devel... Show more
Road Ranger is looking for a Kitchen Manager to join the Camp Butler Rd.Road Ranger team! Competitive pay based on experience!.Join the Road Ranger family and see how far your drive can take you! A... Show more
The average salary range is between $ 97,500 and $ 164,913 year , with the average salary hovering around $ 121,994 year .
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
