Technical manager • springfield il
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab...[internal_linking.show_more]
Benefits include: Illinois Paid Leave, Year End Bonus, Tear Down Premium Pay Program, Retention Pay Program.All Bonus and Pay Programs subject to qualifications.The Store Manager oversees and is ac...[internal_linking.show_more]
Job descriptionLead a multi-talented team.The General Manager, you will manage the daily operations and staff of a Wendy’s restaurant with a specific focus on staffing, training and scheduling, all...[internal_linking.show_more]
It all started in 1980 in Atlanta, Georgia.Bill and TJ Palmer opened the restaurant that would later become Applebee’s.We’ve grown up a lot since then, with almost 2,000 locations in the U.Here you...[internal_linking.show_more]
William Charles Construction, a MasTec Company is in search for a Project Manager to support our heavy civil projects in Central Illinois and surrounding areas.With more than a century of exception...[internal_linking.show_more]
It will be your responsibility to make sure your shift runs smoothly and to help to develop staff.This is a perfect opportunity for you to take your first steps along our management path and to est...[internal_linking.show_more]
For over 50 years, Long John Silver’s has been serving up golden, crispy seafood and creating treasured moments for families worldwide.With nearly 500 locations, we’re proud to be the world's favor...[internal_linking.show_more]
A top, private residential home builder is looking to hire a Residential Homebuilding Purchasing Manager.They offer great compensation along with full benefits and profit sharing.This Purchasing Ma...[internal_linking.show_more]
Project Manager- Estimator/ Property Adjuster/Xactimate.We are the nation’s largest ServiceMaster franchise company and we have a location in Springfield, IL that offers its employees on-the-job tr...[internal_linking.show_more]
Burger King® Hourly Shift Coordinator.Welcome to the Flame-Grilled Life.At Burger King®, our Hourly Shift Coordinators are the leaders who set the tone for every shift.You're responsible for delive...[internal_linking.show_more]
Work Where You Matter: At Dollar General, our mission is Serving Others! We value each and every one of our employees.Whether you are looking to launch a new career in one of our many convenient St...[internal_linking.show_more]
The Paralegal Manager leads and oversees paralegal functions within the Legal Department of a retail insurance agency.This role is responsible for managing day-to-day legal operations, supervising ...[internal_linking.show_more]
Essential Duties and Responsibilities: - Responsible for providing management of assigned projects.Direct and oversee the design and implementation of infrastructure solutions.Interface with IT Res...[internal_linking.show_more]
Research, write, edit and proofread complex technical data.Create, maintain and update manuals, procedures, specifications and other documents.Create, maintain and update installation instructions,...[internal_linking.show_more]
Flynn Hut joined the Pizza Hut system in 2021.In 2023, we expanded internationally acquiring Pizza Hut’s master franchisee in Australia with 260+ units.Today we are the largest Pizza Hut franchisee...[internal_linking.show_more]
As a District Manager you will be responsible for assisting the execution of daily operations activities.The following provides an overview of the basic responsibilities of a District Manager howev...[internal_linking.show_more]
Be a part of what we are building here at Arby's.At Arby’s, we are guided by our six core values: Dream Big, Work Hard, Get it Done, Play Fair, Have Fun, and Make a Difference.We welcome you to the...[internal_linking.show_more]
Anticipated Starting Salary: $6,519 Monthly; Full Range: $6,519 - $10,831 Monthly.This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor cont...[internal_linking.show_more]
You are applying for a position with a franchisee or licensee of Taco Bell, not Taco Bell Corp.Franchisees and licensees are independent business organizations, who will be your only employer if hi...[internal_linking.show_more]
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
