Technical manager • springfield il
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more
About the role We are hiring expert Evaluators in **Engineering / manufacturing / technical operations** to review and assess AI-generated work products (documents, spreadsheets, and slide decks) f... Show more
Pest Control Subject Matter Expert.Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!.For more information about our benefits, see below!.We are proud to be a member of the Rentokil... Show more
It all started in 1980 in Atlanta, Georgia.Bill and TJ Palmer opened the restaurant that would later become Applebee’s.We’ve grown up a lot since then, with almost 2,000 locations in the U.Here you... Show more
Sr Property Manager (Floating Manager).Dental insurance, Health insurance, Paid time off, Vision insurance and Bonus.Floating Property Manager (Manufactured Housing Community).Must have 4-7 years o... Show more
Exclusive Discounts for gyms, car dealerships, cell phone plans, and more!.Medical Insurance and Dental Plans.Start Building your Career with Menards Today!.Are you looking to start an exciting and... Show more
Flynn Hut joined the Pizza Hut system in 2021.In 2023, we expanded internationally acquiring Pizza Hut’s master franchisee in Australia with 260+ units.Today we are the largest Pizza Hut franchisee... Show more
For over 50 years, Long John Silver's has been serving up golden, crispy seafood and creating treasured moments for families worldwide.With nearly 500 locations, we're proud to be the world's favor... Show more
Engineering Manager| CNC Manufacturing | Up to $130K + FULL Relocation Package.I’m partnering with a manufacturing client seeking a.This is an opportunity for a hands-on engineering leader wh... Show more
At Bose Corporation, we believe sound is the most powerful force on earth and for over 60 years, we have been a company built on innovation, excellence, and independence.Privately owned, fiercely ... Show more
Mercor is seeking **STEM PhDs and Technical Domain Experts** for a premier project with one of the world's top AI labs.This role pays between **$55-90/hour.In this role, you will contribute your su... Show more
The manager assists in supervising IHOP restaurant's employees.His or her primary responsibilities include managing operations in the front and back of the house with a high concentration on profit... Show more
Pizza Hut Restaurant General Manager.Flynn Hut joined the Pizza Hut system in 2021.In 2023, we expanded internationally acquiring Pizza Hut's master franchisee in Australia with 260+ units.Today we... Show more
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!.We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more ... Show more
Research, write, edit and proofread complex technical data.Create, maintain and update manuals, procedures, specifications and other documents.Create, maintain and update installation instructions,... Show more
If you're looking for an opportunity to unleash your potential as a leader and salon manager, you've come to the right place.Leading with style, kindness, compassion, and care puts you a cut above ... Show more
Legendary leadership certifies that our food, service, people and atmosphere are the best.Our Restaurant Managers lead and inspire the service and culinary teams to deliver the ultimate steakhouse ... Show more
You are applying for a position with a franchisee or licensee of Taco Bell, not Taco Bell Corp.Franchisees and licensees are independent business organizations, who will be your only employer if hi... Show more
Are You Craving A Career With An Industry Leader?.Panda Express is searching for experienced leaders to join our store management team.Panda is 100% committed to the professional and personal devel... Show more
The average salary range is between $ 97,500 and $ 164,913 year , with the average salary hovering around $ 121,994 year .
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
