Job description: Our client, a *global manufacturer* of advanced equipment for automated manufacturing and assembly, is seeking a *Technical Operations Manager* to lead Service, Applications, Customer Support, and technical operations Northeast of*Atlanta, GA.* This is a hands-on leadership role for someone who combines strong *mechanical/electrical troubleshooting and automation expertise* with the ability to drive accountability, efficiency, and continuous improvement. *Key Responsibilities* * Lead daily technical operations across Service, Applications, Customer Support, and technical testing * Provide hands-on support with troubleshooting, installations, commissioning, FAT/SAT, and customer escalations * Improve service response times, team productivity, workflows, and operational efficiency * Establish and track KPIs, priorities, processes, and technical standards * Lead onboarding, technical training, and team development * Oversee repair/RGA processes, workplace safety, and 5S * Coordinate technical projects and operational improvements with international teams * Maintain strong communication with customers, suppliers, and internal teams Qualifications: * Bachelors or Masters degree in *Mechatronics, Automation, Electrical Engineering*, or related field preferred; equivalent experience considered * Proven hands-on technical leadership experience within *automation, machinery, field service, or industrial operations* * Strong *mechanical and electrical troubleshooting* skills * PLC and system integration experience; *Siemens and EtherCAT* experience preferred * Field service, equipment installation, and commissioning experience * Leadership experience, ideally *3+ years in field service, technical service, or technical operations* * Experience driving KPIs, continuous improvement, productivity, and 5S * Strong customer-facing and cross-cultural communication skills * Dispensing technology experience is a plus * German or Spanish language skills and/or experience working with international teams is a plus * Salesforce, Asana, Microsoft Business Central, and CAD/SolidWorks experience is a plus Why is This a Great Opportunity: * Join a growing international organization supporting advanced automation technology * Work with leading manufacturers and engineers across multiple industries * Take ownership of technical operations and directly influence processes and team performance * Combine hands-on technical work with leadership and operational responsibility * Collaborative international environment with opportunities for continued growth *Salary Type *: Annual Salary *Salary Min *: $ 110000 *Salary Max *: $ 120000 *Currency Type *: USD