Technical program manager • lakeland fl
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more
Note : This is an educational program, not a job.Successful completion of the program does not guarantee employment but will equip you with valuable skills for the cybersecurity job market.Looking ... Show more
Primary Location: Tampa, Florida, Fort Myers, Florida, Lakeland, Florida, Sarasota, Florida, Bradenton, Florida.Looking for a career that makes a difference every day? Discover a rewarding career a... Show more
Position Type Full Time Job Shift Day Education Level Bachelor's Degree Category Admin - Clerical.As a key liaison between SEU and Kingsky, the Aviation Program Coordinator manages day-to-day commu... Show more
At Workada, we're not just labeling data, we're helping improve the technology people use every day.Our work creates the examples and feedback that make advanced systems more accurate, consistent, ... Show more
Invo Healthcare, a proud member of The Stepping Stones Group, is.Invo is the nation’s leading provider of behavior, mental health and therapy services in schools, centers and communities.Our r... Show more
Exercise delegated managerial authority to oversee the overall planning, directing and timely execution of a program, several program segments (each of which is managed through separate subordinate... Show more
Graham Technologies is seeking a highly experienced Program Manager to lead the execution, management, and oversight of Information Technology (IT) Support Services.The Program Manager will serve a... Show more
The Program Manager establishes, administers, and directs the Children's Community Action Treatment (CAT) Team, a self-contained, integrated, multidisciplinary team providing comphrensive and inten... Show more
Program Directors are responsible for leveraging their expertise to develop, maintain and deliver education services to students through:Creating and Maintaining core curriculum across the institut... Show more
Seasonal Operations Technical Specialist.The seasonal Operations Technical Specialist supports the operational readiness of H&R Block's seasonal tax office network.This role ensures offices are ful... Show more
Enhabit Home Health & Hospice Regional Program Director.Looking for a career that makes a difference every day?.Discover a rewarding career at Enhabit Home Health & Hospice, one of the nation's lar... Show more
At Workada, we're not just labeling data, we're helping improve the technology people use every day.Our work creates the examples and feedback that make advanced systems more accurate, consistent, ... Show more
Large Business And International (LB&I).A description of the business units can be found at:.Position(s) are to be filled in following area(s): LBI - ADCCI, Strategy, Policy & Governance (SPG), Str... Show more
Maintenance Tech Training Program Manager | Publix Super Markets, Inc.Are you passionate about developing skilled technicians and shaping the future of maintenance excellence? In this role, you'll ... Show more
Summit provides independent insurance agents and their clients with market-leading workers' comp insurance and elite customer service.We're growing and currently serve more than 7,000 independent a... Show more
Program Director - Adult Echocardiography.Program Directors are responsible for leveraging their expertise to develop, maintain and deliver education services to students through:.Creating and main... Show more
At Workada, we're not just labeling data, we're helping improve the technology people use every day.Our work creates the examples and feedback that make advanced systems more accurate, consistent, ... Show more
Do you want to play a key role in one of Sweden’s most successful shopping centres while working for a leading international real estate company? If so, this could be your next step.As Technical Ma... Show more
Huntington Learning Center Lakeland, FL.Job Type: Part-time, with the possibility of full-time in the future.Schedule: MondayThursday, approximately 4/5 PM 8 PM, plus Saturdays 11 AM 3 PM (some ... Show more
The average salary range is between $ 122,469 and $ 190,988 year , with the average salary hovering around $ 147,746 year .
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
