Technical program manager • lincoln ne
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more
Mechanical Design Technical Manager.We engineer and design solutions that improve the world around us.As a company, we promise to always be responsive, transparent, and focused on results for our ... Show more
Kuvare is on a mission to serve hardworking consumers overwhelmed by the complexities of retirement and is built from the ground up to do so.Our unified financial hub protects the retirement of eve... Show more
Since 1955, Malone has served neighboring families, youth, and the Lincoln community with inclusive, social, cultural, educational, employment and welfare services.With our active support against p... Show more
Join TEKsystems and TEKsystems Global Services.We're a leading provider of business and technology services.We accelerate business transformation for our customers.Our expertise in strategy, design... Show more
Biological Technical Assistant (Onsite).For over 25 years, National Experienced Workforce Solutions (NEW Solutions) has specialized in connecting experienced workers (ages 55+) with full-time and p... Show more
Since our very first opening in 1990, and now with nearly 200 stores across 7 states, Brakes Plus has been providing our customers with the superior products they need and the unmatched customer se... Show more
Exercise delegated managerial authority to oversee the overall planning, directing and timely execution of a program, several program segments (each of which is managed through separate subordinate... Show more
Large Business & International Division.A description of the business units can be found at:.Position(s) are to be filled in following area(s):.LBI - Director Treaty and Trans Pric Ops - Treaty & T... Show more
Join the XOTIC PC Customer Service & Sales TeamTurn Your Passion for Tech Into a Career You'll Love - From Anywhere in the U.Are you the friend everyone calls when they need tech advice? Do you enj... Show more
Join TEKsystems and TEKsystems Global Services.We're a leading provider of business and technology services.We accelerate business transformation for our customers.Our expertise in strategy, design... Show more
Certified Scrum Master & IT Leader with 17+ years of experience in executing customer-focused large digital transformation global enterprise analytics programs focused on data platform modernizatio... Show more
Jumpstart Your Career with the State of Nebraska's SOS Temporary Program.Looking to gain valuable experience, explore a career in public service, or get your foot in the door with the State of Nebr... Show more
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.Our mission is simple: build strong and diverse commu... Show more
Technical and Engineering Service Manager.The Nebraska Manufacturing Extension Partnership (NMEP) helps Nebraska manufacturers grow, evolve, and compete by delivering practical, results-driven expe... Show more
The Management Trainee position's primary responsibility is to fulfill our mission statement, "to create the most enjoyable shopping experience possible for our Guests.Additionally, Management Trai... Show more
Help us modernize the systems that support our residents, employees, and community services.The City of Lincoln is hiring an Oracle Program Manager to lead citywide initiatives across Oracle Fusion... Show more
Senior Industrial Engineer Or Senior Program Manager.Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs.Learn how we are buil... Show more
MACC, a division of Harris; is seeking a Software Engineer who enjoys understanding systems deeply, solving challenging customer problems, and helping evolve software that businesses depend on ever... Show more
About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services.We accelerate business transformation for our customers.Our expertise in strateg... Show more
The average salary range is between $ 27,300 and $ 211,400 year , with the average salary hovering around $ 153,950 year .
The average salary range is between $ 122,469 and $ 190,988 year , with the average salary hovering around $ 147,746 year .
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
){kind=logo}
