Technical program manager [h1.location_city]

Job Description

• Owns and leads the enterprise Business Continuity Program, including strategy, policies, standards, methodologies, and roadmaps aligned to organizational risk appetite and business objectives.
• Drives continuous improvement of business continuity capabilities across functions and regions, ensuring consistent application of standards while allowing for appropriate operational flexibility.
• Establishes and enforces accountability across business units for completing and maintaining BIAs, BCPs, and related recovery strategies.
• Leads the development, coordination, and delivery of business continuity training, awareness, and role‑based materials to ensure leaders and teams understand and execute their responsibilities.
• Plans, directs, and oversees recovery exercises, simulations, and drills, including validation of business process dependencies, critical applications, and workaround strategies.
• Owns issue management and remediation oversight for gaps identified through testing, audits, or real‑world events; provides expert guidance and challenges risk acceptance where appropriate.
• Provides executive‑level risk analysis, insight, and reporting , including program maturity assessments, metrics, dashboards, and recommendations for investment or risk mitigation.
• Owns the maintenance and effectiveness of business continuity tools, templates, and supporting technologies (e.g., ServiceNow GRC).
• Plays a leadership role during crises , supporting incident response, decision‑making, and recovery coordination as required.
• Acts as the primary point of accountability for business continuity–related audit, regulatory, and customer inquiries.
• Partners with Enterprise Risk, Internal Audit, IT Disaster Recovery, and Operations leadership to ensure a cohesive and integrated approach to resilience.

Basic & Preferred Qualifications

Leadership & Competencies

Industry-Competitive Benefits

Coupled with our compensation and bonus incentive programs, our benefits deliver rewards that are market competitive.  Some of the most attractive elements of our benefit programs include :

Health Insurance Benefits - Medical, Dental, Vision

Flexible Spending Accounts for Health and Dependent Care, and Health Reimbursement Accounts

Well-being programs including companywide events and a wellness incentive program

Paid Time Off

Financial Wellness – Industry leading 401(k) plan with generous company contributions, Financial Planning Services, Employee Stock purchase program, and Health Savings Accounts, Life and Accident insurance

Family-Friendly Employee events

Employee Assistance Program services – mental health and other concierge type services

Benefits may vary based on location, job role / level, job status, and / or the terms of any applicable collective bargaining agreements.

Anticipated Close Date

The anticipated close date is a good faith estimate for when this job will be closed. Some jobs may be unposted or filled earlier or later than the Anticipated Close Date depending on interview processes and business needs.

Anticipated Close Date : 03 / 22 / 2026

Pay Transparency