Description:
Branch Manager – Brodie | Location: 9220 Brodie Ln, Austin, TX 78748 | Schedule: Monday – Friday 8:00AM - 5:45PM and rotating Saturdays: 8:45AM - 12:15PM
Austin Telco is seeking a dynamic and service-driven Branch Manager to lead the day-to-day operations of our Brodie (South Austin) branch. This role is ideal for a collaborative leader who thrives in a member-first environment and is passionate about developing staff, driving operational excellence, and building strong community relationships.
What You’ll Do:
Branch Leadership & Member Experience
- Lead daily branch operations and ensure a welcoming, service-driven environment
- Build strong member relationships and advocate for financial literacy
- Resolve complex member needs with professionalism, empathy, and sound judgment
- Serve as a visible, engaged leader in the branch and community
- Ensure consistent, high-quality service delivery across all member touchpoints
Team Coaching & Development
- Attract, hire, coach, and develop a high-performing branch team
- Provide daily guidance, feedback, and accountability to staff
- Foster a positive, collaborative, member-focused culture
- Support professional growth through training, mentoring, and performance management
- Model Austin Telco’s values of Respect, Empathy, Service, Integrity, and Cooperation
Operational Excellence
- Oversee branch operations including cash management, vault and ATM controls, security, and regulatory compliance
- Ensure accurate execution of transactions, audits, and operational protocols
- Monitor branch performance metrics and implement improvements
- Recommend process enhancements to optimize efficiency and service
- Protect members and the credit union from fraud, scams, and unlawful activity
- Perform Notary and Medallion Signature Guarantee services as needed
Community Engagement
- Represent Austin Telco in the community with professionalism and enthusiasm
- Participate in outreach, events, and partnerships that strengthen member relationships
- Promote financial education and support local initiatives
Branch Network Support
- Provide leadership coverage at nearby branches as needed
- Collaborate with the Regional Branch Manager and cross-functional partners to support organizational goals
Requirements:
What You Bring:
- 3–5 years of supervisory experience in a credit union or banking environment (or equivalent combination of education and experience).
- Strong leadership, time management, and organizational skills.
- Excellent communication and problem-solving abilities.
- A commitment to member service and a positive, professional attitude.
Why You'll Love Working Here: We’re more than a credit union, we’re a community. At Austin Telco, you’ll find a supportive culture, opportunities for growth, and a mission-driven team that puts people first.
- Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness, legal support, and more.
- Paid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones.
- Retirement Plans: 401(k) with company match and a pension plan to support long-term financial goals.
- Community Engagement: Volunteer opportunities and credit union-sponsored events.
- A supportive, mission-driven culture that puts people first
Additional Requirements
- Good credit standing (verified prior to interview)
- Successful background check and drug screening upon offer
Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.
Compensation details: 60000-73000 Yearly Salary
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