Technical services engineer Jobs in Boston, MA

Join us at Orbia Building & Infrastructure (Wavin): Where purpose comes to life.

You’re purpose driven. Growth minded. Ready to stretch your potential. Welcome to Orbia’s Building & Infrastructure business, Wavin, where our purpose ‘to advance life around the world’ drives our entire global team.

Every day, we are thinking big and working smart to solve some of the toughest challenges impacting the world. Whether it’s facilitating clean drinking water for communities, creating climate resilient cities, or designing more comfortable living spaces, we never settle for “good enough” when there’s an opportunity to make life better.

Where purpose comes to life, it changes lives. This is what we work for. How about you?

At Orbia Building & Infrastructure (Wavin), we advance life around the world by building healthy, sustainable environments. And where is our help most needed? The places we live in: cities where drinking water is leaking away, greenery is disappearing, streets are flooding after heavy rain, and outdated sewer systems are polluting our groundwater. It’s time to join our team and help build more sustainable environments!

We are currently looking for a Technical Sales Specialist to join us at Orbia Building & Infrastructure (Wavin) . If you want to make a difference and work for a purpose-led company, please read on.

At Orbia Building & Infrastructure (Wavin), we advance life around the world by building healthy, sustainable environments. And where is our help most needed? The places we live in: cities where drinking water is leaking away, greenery is disappearing, streets are flooding after heavy rain, and outdated sewer systems are polluting our groundwater. It’s time to join our team and help build more sustainable environments!

We are currently looking for a Technical Sales Specialist to join us at Orbia Building & Infrastructure (Wavin) . If you want to make a difference and work for a purpose-led company, please read on.

The Technical Sales Specialist plays a critical role in expanding Wavin's stormwater product opportunities by providing technical expertise, project coordination, and inside sales support. This role is central to driving specifications, enhancing customer value, supporting the sales team across North America, and managing inside sales duties.

Responsibilities

• Assessing Civil Engineering Plans to identify the opportunities for Wavin products and managing the client project tracking & accounts to support sales in winning this work
• Leveraging Wavin Design Tools and AutoCAD to provide Wavin product designs
• Leveraging Bluebeam software and others to “Take Off” Wavin product opportunities from civil engineering plans or internal designs to create a Bill of Materials
• Completing Quotes based on customer lists or Bills of Materials
• Proactive job search and estimate for potential product conversion to Wavin UCR products
• Contact new potential customers to convey competitive advantages of UCR products
• Manage project pipeline and independently gain sales for UCR products as an inside sales agent.

Project Services

• A Technical Services and Sales Specialist independently completes work with no review or oversight.
• A Technical Services and Sales Specialist may start to specialize in more complex work within service or larger areas of assignment or begin broadening skills to be able to perform multiple services.
• Assists with territory-specific questions from others.
• Consistently meet SLAs for turnaround times.
• Supports sales goals by growing and maintaining pipeline of new projects in key markets within US and Canada

Issue Resolution

• Prioritize urgent and more complex work within your assigned area.
• Awareness of Service Level Agreements across queues and propose shifts to supervisors if needed.
• Ability to identify issues provided on internal or external material lists/plans and present workable solutions.

Communication and Collaboration

• An ability to answer basic frequent questions and more advanced territory-specific questions if needed.
• Verbal and written communication is clear, concise, and easily understood, ensuring accurate interpretation of work details or project take-offs.
• Confidently communicate with Customers, Sales, and Team members on the most effective channel (Call, Text, Email, Teams, etc.).
• Demonstrate the ability to identify and ask advanced questions specific to the primary territory.
• Be visible while interacting on video calls in accordance with the Wavin Dress Code.

Relationship Building

• Establish relationships with mentors, team members, and the outside sales team.
• Establish and grow relationships with customers to grow sales in the US.
• Seek out advice and ask questions proactively.
• Show initiative and responsibility in throughput.
• Collaborate with team members to meet business goals and assist in other areas when directed.

Performance and Quality

• Perform all daily tasks from the technical role independently and without review.
• Consistently meet SLAs for case/quote turnaround times and may exceed SLAs for technical specialist level work.
• Start to specialize in more complex work or larger areas of assignment, or begin broadening skills to perform takeoffs, quotes, and drawings.
• Display accountability and dependability in the execution of assigned projects.
• Actively track progress on goals and make achievements and opportunities for improvement visible to supervisors.
• Proactively seek opportunities to expand your knowledge beyond your assigned region.
• Actively contribute to continuous improvement activities, collaborating with team members to identify inefficiencies and suggest process improvements.
• Offer solutions when pain points in processes/procedures are recognized.
• Seen as a change agent – first to adopt changes that increase efficiency.
• Demonstrate openness to receiving constructive feedback and use it as an opportunity for growth and improvement.

Qualifications

• Bachelor's degree in related field with minimum 3–5 years of relevant experience.
• Advanced skills with drafting software (AutoCAD)
• Advanced capabilities with Windows and Microsoft Office suite (PowerPoint, Outlook, Excel, etc.).
• Meticulous and able to work quickly without compromising accuracy.
• Ability to read Civil Engineering Plans and work with 2D or 3D documents.
• Advanced Salesforce or other Customer Relationship Management (CRM) experience for work management or quoting preferred.
• Experience with Bluebeam Revu or other Engineering Mark-Up Software, or other drafting software.

Skills & Competencies

• Strong knowledge of stormwater products and their applications.
• Ability to independently manage complex projects and prioritize tasks.
• Clear, concise verbal and written communication.
• Proactive problem-solving and decision-making skills.
• Ability to mentor and support team members.
• Ability to integrate technical project development/management and sales development.
• Strong collaboration and relationship-building skills.
• Adaptability to change and continuous improvement mindset.
• Elevated level of accountability and dependability.
• Comfort with video communication and professional presence.
• Ability to present design solutions Wavin solutions to potential customers through MS Teams.

Salary Range

• Above average salary with sales compensation through quarterly bonuses ($100K-$130K) Total compensation (including benefits): Company subsidized healthcare, 401km bonuses, PTO, etc. Increased salary range for job related skills that increase the market value, especially in stormwater product/application knowledge.

What Orbia Building & Infrastructure offers

Do you want to make a difference by working with a purpose? Count on a warm welcome at Orbia Building & Infrastructure (Wavin)! Here we take responsibility for each other and our company. We stay brave in pursuing calculated risks that fuel innovation. And we embrace diversity in perspectives, skills and talents to transform the way we work and the impact we have on the world. Above all we encourage all our employees to develop their talents and to become the best version of themselves. Together, as a strong team, we grow and deliver on our purpose every day. Orbia B&I is the place to be if you truly wish to make an impact. In addition to working with an enthusiastic, professional team in an international environment, we offer a competitive compensation and benefit package.

Organization

Orbia’s Building & Infrastructure business, Wavin, is an innovative solutions provider for the global building and infrastructure industry. Backed by more than 60 years of product development experience, we advance life around the world by building healthy, sustainable environments for global citizens. Whether it’s to improve the distribution of clean drinking water, to make sanitation accessible for everyone, to create climate resilient cities, or to design comfortable living spaces, Orbia B&I collaborates with municipal leaders, engineers, contractors, and installers to help future-proof communities, buildings and homes. Orbia B&I has 11,000+ employees and 65 production sites worldwide, serving over 80 countries through a global sales and distribution network. Our key commercial brands are: Wavin, Amanco Wavin, Pavco Wavin, Plastigama Wavin, and Bow Wavin.

Orbia Building & Infrastructure is part of Orbia – a company driven by a shared purpose: to advance life around the world. Orbia operates in several sectors including: Polymer Solutions (Vestolit and Alphagary), Building and Infrastructure (Wavin), Precision Agriculture (Netafim), Connectivity Solutions (Dura-Line) and Fluor and Energy Materials (Koura). These five Orbia business groups have a collective focus on expanding access to health and wellness, reinventing the future of cities and homes, ensuring food and water security, connecting communities to information and accelerating a circular economy with basic and advanced materials, specialty products and innovative solutions. Orbia has a global team of over 24,000 employees, commercial activities in more than 100 countries and operations in over 50, with headquarters in Boston, Mexico City, Amsterdam and Tel Aviv. The company generated $8.2 billion in revenue in 2023.

Contact us

Recruitment agencies are requested not to respond to this vacancy. Unsolicited applications from third parties in general are also not accepted.