Technical services manager • usa
Technical Service Manager is responsible for the management and oversight of the Field Support Technicians, responding to technical inquiries from customers and sales team.To perform this job succe... Show more
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The average salary range is between $ 94,630 and $ 165,653 year , with the average salary hovering around $ 122,815 year .
Job Summary
Technical Service Manager is responsible for the management and oversight of the Field Support Technicians, responding to technical inquiries from customers and sales team.
Essential Functions
To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.
Transact all business in accordance to Patterson Companies, Inc.’s business code of ethics and conduct
Executes technical service strategies that support business strategy and drive business growth. Aligned with sales team on maintaining current business and closing new opportunities
Develop and build effective relationships with customers especially with technical counterparts
Provides product training programs and presentations for the customers, staff, new hires, representatives, and others as needed
Support new product development and commercialization
Build and leverage technical service team expertise to demonstrate value to the customer
Uses performance feedback and career development to optimize individual and team performance
Train and assess performance for team, while providing necessary guidance
Encourage the growth of all direct and indirect reports through skill development and goal setting
Hold direct reports accountable for meeting performance standards and departmental performance goals
Mentor employees, measure performance, and complete regular performance reviews
Resolve employee issues in an effective and consistent manner
Additional functions
In addition to the essential functions listed above, the incumbent may perform the following additional functions.
Other duties as assigned
Job Qualifications
Required Qualifications
Engineering degree in mechanical/electrical with controls/automation focus or relevant experience
Strong focus on customer relationship building
Ability to coordinate interdepartmental functions, synthesize and meet common objectives
Leadership experience and capability within project execution and service delivery
Competent, customer-oriented professional who can multi-task
Ability to anticipate customer and team needs and provide proactive support
Preferred Qualifications
2 years successful field services supervision, leadership or related experience
5 years of technical service experience in the industry
Working Conditions
Physical Demands
Must be able to move equipment weighing up to 50 pounds.
Sit, squat, stoop to access, install equipment
Ascend/descend ladder to install equipment
This position requires:
Occasional or frequent moderate physical activity
Environmental Factors
General Office & Warehouse environments
Feed Lots – exposure to inclement weather & loud noises
Frequent exposure to various animal feed additive materials
Travel and On-call
Position requires 40-50% travel.
The potential compensation range for this role is below. The final offer amount would be based on various factors such as candidate location (geographical labor market), experience, and skills.$77,200.00 - $94,500.00
