Telecom engineer Jobs in Jackson, MS

Position Details

Summary: Provides technical support and problem resolution. Works directly with clients and Engineering team to resolve network and system issues. Support staff training on-site or remotely as needed. Create and revise documentation as needed.

Essential Duties And Responsibilities: Work is performed under the general supervision of administration. An employee in this position may be called upon to do any or all of the following: (Does not include all tasks employee may be expected to perform.)

• Provide technical support and problem resolution in support of network infrastructure and system applications. Work with the Network Engineers to help seamlessly integrate infrastructure throughout the organization and local districts.
• Identify and provide preliminary troubleshooting of network performance issues, escalating as necessary.
• Assist with training of technical support staff in the effective use of network tools and applications.
• Participate in team meetings for development of long-term plans and practices.
• Ensures that external and internal regulations and policies governing network and system security are met, including regulations concerning audit ability, e-discovery, and privacy.
• Assist in troubleshooting and problem resolution for wireless networks, video surveillance, and access control systems.
• Use network monitoring tools to proactively identify problems and assist in resolutions.
• Install of network, servers, and security equipment.
• Regular and predictable attendance is required for this position. In-person attendance requirements may vary and will be determined by the supervisor.
• Provide backup for other positions within the engineering group.

Supervisory Responsibilities: None.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education And/Or Experience:

• Experience in current Windows, Mac, and mobile operating systems, Microsoft Office, Internet, and other productivity software applications is required.
• Successful experience administering Microsoft AD Group Policy is required.
• Associates degree in a computer related field, or equivalent combination of education, experience and/or industry recognized certifications, is required.
• Experience working with a Microsoft domain environment and systems support is preferred.
• Knowledge and experience working with Cisco network environments is preferred.
• Experience with LINUX is preferred.
• Experience with maintaining Google Apps Domain is preferred.

Certificates, Licenses, Registrations: Valid Michigan drivers license and good driving record.

Other Skills And Abilities: Documented/demonstrated current knowledge of desktop computers, peripheral equipment, database management, word processing, spreadsheets and open systems technology required. Demonstrated knowledge of PC basics, including technical terminology and acronyms, and working knowledge of PC systems and peripheral connectivity. Effectively manage multiple tasks, often within severe time constraints, and demonstrate effective time management skills to meet deadlines, while interacting with staff and the public related to those tasks. Strong teamwork, interpersonal communication and group problem solving skills. Ability to travel to and from work sites. Ability to work a flexible workday and workweek. Ability to exercise good judgment and make decisions in accordance with policies and procedures. Ability to work as part of a highly motivated, interdisciplinary team. Demonstrated experience in setting up, maintaining, and troubleshooting electronics equipment and networks.

Employment Date, Salary, and Fringe Benefits: Anticipated employment date is as soon as possible. This is a 52-week position. Placement on the Technical/Operational Salary Schedule depends upon qualifications and experience; new employee salary range is $64, $78,. Paid health, dental, vision, life and long-term disability insurances, sick, and vacation days.