User testing [h1.location_city]

About ECC :

Elgin Community College serves over 9,000 students at every stage of their educational journeys, including university transfer programs, career and technical education, continuing education classes, and adult basic education. As a community, we pride ourselves on nurturing a welcoming campus where every person-students, staff members, faculty members, and campus visitors-feels valued. The work of each ECC employee is central to the college's mission, and as an employer, the college fosters a positive environment through professional challenges, excellent benefits, and opportunities for recognition and camaraderie.

Work Schedule :

Monday and Thursday : 11am-7pm; Friday and Saturday : 8am-3pm

Rate of Pay :

This is a Part-Time Support Staff position at grade 10, with an hourly pay rate of $17.09 to $20.70. The offer will be based on education and experience, in alignment with the College's compensation philosophy and the current Collective Bargaining Agreement (CBA), if applicable.

Benefits :

• Retirement Plans (Pension, 457b, 403b)
• Paid Time Off
• Professional Development / Expense
• Tuition Reimbursement
• Employee Assistance Program (EAP)

FLSA Status : Non-Exempt

Grant Funded : No

Job Summary :

An employee in this classification performs work of moderate difficulty by providing proctoring of tests to students. Work is distinguished by the ability to provide support to students during testing, maintaining appropriate records and performing clerical duties for the department. Immediate supervision is received from the Director of Testing Services.

Required Knowledge, Skills & Abilities :

1. Associate's degree (AA) or equivalent from two-year college or technical school; or equivalent combination of education and / or experience.

2. Two years customer service experience.

3. Some knowledge of Microsoft Office software, i.e., Word, Excel and Outlook.

4. Working skills in customer service.

Desired Knowledge, Skills & Abilities :

Previous work experience in an educational environment.

Essential Duties :

1. Administer and proctor a variety of tests, including, but not limited to, makeup tests, placement, proficiency, GED, CLEP tests, ESL tests, and certification tests

2. Assist and resolve testing problems for students.

3. Monitor students behavior during testing and ensure test integrity as outlined by the testing instructions.

4. Maintain testing documentation and materials, and complete data entry while keeping records confidential and testing materials secure.

5. Explain test results to students and communicate next steps.

6. Serve as proctor, as needed, in group testing situations and at assigned locations that may be off the main campus.

7. Maintain a quiet and secure testing environment.

8. Maintain and enforce policies and practices of Testing Center.

9. Perform general clerical work for the department; (answer phones and student inquiries, file paperwork, etc.).

10. Maintain department resources.

11. Maintain the Testing Center for daily use.

12. Complete duties while maintaining attention to detail.

13. Effectively communicate with people in difficult situations and escalate the issue when appropriate.

Other Duties :

1. Perform other job-related duties as assigned which pertain to the job description.

2. Ability to work a flexible schedule which includes days / evenings / weekends as needed by the department.

Physical Demands :

Sedentary (up to 10 lbs occasionally, sitting most of the time)

Visual Acuity :

Close visual acuity (e.g. computer, assembly)

Work Environment : Moderate noise

Environmental Conditions :

Typical office or administrative

Current SSECCA Union Member Information :

The initial posting date for this position is 12 / 16 / 2025. Elgin Community College Support Staff Association (SSECCA) members that apply by 12 / 23 / 2025 and meet the posted minimum qualifications will receive full consideration.

Equal Employment Opportunity Statement :

Elgin Community College does not discriminate, or tolerate discrimination, against any member of its community on the basis of race, color, national origin, ancestry, sex / gender / gender identity, age, religion, disability, pregnancy, veteran status, marital status, sexual orientation, or any other status protected by applicable federal, state or local law in matters of admissions, employment, or in any aspect of the educational programs or activities it offers.

In addition, Elgin Community College provides reasonable accommodations to qualified individuals with disabilities to ensure equal access and equal opportunities with regard to employment practices, educational opportunities, and programs and services. If you need a reasonable accommodation for any part of the application and hiring process, please notify the College's EEO / AA Officer. Determinations on request for a reasonable accommodation will be made on a case-by-case basis.