User testing Jobs in Jacksonville, FL

Description

:

The FCRM Testing Specialist is responsible for independently leading all phases of the assigned testing review from end-to-end (scoping, fieldwork, reporting, and supervisory checklist) in line with the procedure with the support from the Team Lead and Team Members, including review of final test papers.

The role provides subject matter expertise on FCRM controls / processes. This role executes testing activities independently and assumes leadership of a review with support from a Testing Lead.

Depth & Scope:

• Works independently as review owners in executing reviews from end-to-end and provides direction to others
• Considered to be subject matter experts in FCRM testing standards and objectives and provide guidance to various team members and stakeholders
• Develops and is accountable for testing documentation and results reporting in-line with requirements
• Utilizes advanced understanding of the Banks financial crimes obligations and requirements to effectively execute their work
• Utilizes advanced understanding of the use of controls for managing financial crimes risk to independently evaluate complex controls and serve as SME on developing recommendations for enhancements
• Considered subject matter expert in FCRM technologies (e.g., Transaction Monitoring system, Sanctions screening system)
• Advanced knowledge of testing process and industry best practices
• Undertakes and completes a variety of complex projects and initiatives requiring specialist knowledge and/or the integration of cross functional processes
• Executes on more complex and/or non-standard requests
• Independently performs concurrent multiple FCRM reviews and related tasks from end-to-end
• Reports to the Team Lead all issues, escalations, or testing review concerns
• May act as highest point of Review Team escalation for resolution and provides direction to resolve issues or escalate

Education & Experience:

• Undergraduate degree or equivalent work experience
• 7+ years experience

Preferred Skills:

• 5 years experience in Auditing/Testing/Issue Management
• A Certified Anti-Money Laundering Specialist (CAMS) certification is highly desired.

Customer Accountabilities:

• Executes and manages testing activities in accordance with established standards and strategic direction to achieve completion within targeted timelines
• Conducts skilled analytical research and analysis as part of the testing engagement and initiatives
• Presents objective and independent opinion on the adequacy of processes and controls in accordance with regulatory and internal requirements
• Executes follow-up on findings raised from testing reviews in accordance with established standards
• Understands risk identification, risk analysis, and risk mitigation according to regulatory requirements and best business practices to assist in evaluation of FCRM controls and processes
• Develops strong relationships and work collaboratively with key stakeholders
• Owns the review of the testing engagement, including all steps of the end-to-end testing process, which encompasses the communication and reporting of results
• Proactively identifies matters which require additional attention, further escalation, or review, and liaise with the appropriate staff to resolve

Shareholder Accountabilities:

• Prioritizes and manages own workload to deliver quality results and meet assigned timelines
• Contributes to the review of internal processes and activities and assists in identifying potential opportunities to improve efficiencies within FCRM reviews
• Adheres to internal policies / procedures, enterprise frameworks and methodologies and applicable regulatory guidelines
• Clearly and concisely documents research as required to understand requirements specific to an engagement
• Protects the interests of the organization – identifies and manages risks, and escalates non-standard activities high-risk transactions/activities as necessary
• Applies subject matter expertise in the discipline, provides guidance, assistance, and direction to testing team members
• Actively maintains relationships within and across various business lines, corporate and/or control functions, and drives alignment with enterprise and/or regulatory requirements
• Assesses/identifies key issues and escalate to appropriate levels and relevant stakeholders
• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts to the Bank
• Maintains a culture of risk management and control, supported by effective processes through FCRM testing
• May develop and provide reporting, analysis, and assessments at the functional or enterprise level
• Supports presentations / communications to management or broader audience

Employee/Team Accountabilities:

• Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues / points of interest
• Provides thought leadership and/or industry knowledge for own area of expertise and participates in knowledge sharing with the team and/or business unit
• Keeps current on emerging trends / developments and grows knowledge of the business, related tools and techniques
• Participates in personal performance management and development activities, including potential cross training within own team
• Keeps team members informed and up to date about the status / progress of projects and/or all relevant or useful information related to day-to-day activities
• Develops relationships with internal and external business partners / stakeholders to develop productive working relationships
• Contributes to a fair, positive and equitable environment that supports a diverse workforce
• Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

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Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.