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Workforce analyst Jobs in Plano, TX

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Workforce analyst • plano tx

Last updated: 17 hours ago

Workforce Management Coordinator

WSOL LLCPlano, TX, United States
Full-time

Workforce Management Coordinator.Remote Office - Plano, TX 75093.Level: Experienced Position Type: Full Time Job Shift: Any Education Level: High School Travel Percentage: None Category: Admin - Cl...Show more

Workforce Development Specialist, TPG

Micron TechnologyRichardson, TX, United States
Full-time

TPG Workforce Development On-the-Job Training (OJT) Operations Specialist.Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of inform...Show more

Global Workforce Screening Associate - Governance & Quality

JPMorgan Chase Bank, N.A.Plano, US
Full-time

Global Workforce Screening team is part of Global Security at JPMorgan Chase and responsible for screening.Workforce Screening conducts background checks on new hires and rescreening of current emp...Show more

Global Workforce Screening Associate - Governance & Quality

JPMorgan ChasePlano, TX, United States
Full-time

Global Workforce Screening Team Member.The Global Workforce Screening team is part of Global Security at JPMorgan Chase and responsible for screening.Workforce Screening conducts background checks ...Show more

Tax Analyst

MKO KONE Inc.TX,Office Building,Allen
Full-time

Job Overview - Tax Analyst – U.Tax (Indirect & Direct) - KONE Americas.Are you a detail-oriented tax professional who enjoys working with.KONE Americas is looking for a Tax Analyst to support U.Ind...Show more

Senior Manager, Workforce Management

GEICORichardson, TX
Full-time

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.Every day we honor our iconic brand by offering quality coverage to millions of customers and being the...Show more

Investment Analyst

Beal Bank USAPlano, TX, United States
Full-time

CSG) is a Plano, Texas based institution that provides a single source of debt capital for all types of commercial and industrial customers between $100 million and $1 billion.CSG seeks to make dir...Show more

Financial Analyst

TradeJobsWorkForce75086 Plano, TX, US
Full-time

Financial Analyst Job Duties: Reviewing and analyzing tax returns and financial statements.Imputing financial data into a valuation model.Reviewing and analyzing market comparisons and imputing the...Show more

 • Promoted

Sr. Analyst - Workforce Analytics

Login Consulting Services Inc.Plano, TX, US
Full-time +1

An International company, located in Plano, TX, is seeking a Sr.Analyst - Workforce Analytics, for a 12+ month contract role (with potential for extension/ conversion to full time).What we"re looki...Show more

Workforce Coordinator

Capstone LogisticsPlano, TX
Full-time

Monday through Friday- 8am to 5pm (hours may vary due to needs of the business).Leadpoint Business Services is currently seeking a Full Time staffing Contingent Workforce Coordinator-Administrative...Show more

Global Workforce Screening Associate - Governance & Quality

ChasePlano, TX, United States
Full-time

Global Workforce Screening Team Member.The Global Workforce Screening team is part of Global Security at JPMorgan Chase and responsible for screening.Workforce Screening conducts background checks ...Show more

Sr. Analyst - Workforce Analytics

SuperbTech,Inc.Plano, TX, US
Full-time

Analyst - Workforce Analytics Location: Plano, TXRemote/On-site/Hybrid: Hybrid (minimum two days a week, Tuesday and Wednesday)Duration: 12 months with the possibility of extension/fulltime convers...Show more

Marketing Analyst

Aya HealthcareRichardson, TX, United States
Full-time +1

Marketing Liaison Career Opportunity.Are you looking to embark on a career that's not only about driving patient growth but also about making meaningful connections close to home and heart in your ...Show more

 • New!

Workforce Coordinator

Capstone Logistics, LLCPlano, TX, US
Full-time

Shift: Monday through Friday- 8am to 5pm (hours may vary due to needs of the business) Compensation: Competitive FULL-TIME, IN OFFICE ONLY Leadpoint Business Services is currently seeking a Full Ti...Show more

Senior Consultant - Workforce Management

Diverse LynxRichardson, TX, United States
Full-time

Senior Consultant - Workforce Management.Work Location: Richardson, Texas, 75082 (2 Open positions) Vendor Rate: 100 USD Per hour Minimum years of experience: 5+.Show more

Analyst

TradeJobsWorkforce75240 Dallas, TX, US
Full-time

ESSENTIAL JOB FUNCTIONS Analyzes global markets for IT Services, servers, storage, backup, IT security, productivity software, remote monitoring services, hyperconvergence and IoT.Studies SMB and m...Show more

 • Promoted

Senior Workforce Analytics Analyst

GEICORichardson, TX
Full-time

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.Every day we honor our iconic brand by offering quality coverage to millions of customers and being the...Show more

Budget Analyst

WelltowerPlano, TX, United States
Full-time

At Welltower, we're transforming how the world thinks about senior living and wellness-focused real estate.As a global leader in residential wellness and healthcare infrastructure, we create vibran...Show more

Sr. Workforce Analyst

eTeamPlano, TX, United States
Full-time

Job Type: Contract Duration: 12 months with the possibility of extension/fulltime conversion Location: Plano, TX 75024 Hybrid (minimum two days a week, Tuesday and Wednesday) What We're Looking For...Show more

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Workforce Management Coordinator

Workforce Management Coordinator

WSOL LLCPlano, TX, United States
30+ days ago
Job type
  • Full-time
Job description

Workforce Management Coordinator

Remote Office - Plano, TX 75093

Overview

Level: Experienced Position Type: Full Time Job Shift: Any Education Level: High School Travel Percentage: None Category: Admin - Clerical

Description

Provide a great customer and agent experience by effectively delivering real-time (intra-day) schedule management with the purpose of optimizing resources to achieve business objectives

PRINCIPAL ACCOUNTABILITIES

  • Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals / business objectives.
  • Perform continual analysis of current performance (noting recent historical trends) and conduct real-time re-forecasting to make necessary adjustments in staffing plans and coordinate with Program Success teams to achieve service level goals / business objectives for a multi-client and multi-channel remote agent workforce.
  • Maintain constant communication with Program Success teams to coordinate needed staffing adjustments based on current and forecasted results.
  • Update internal and external reports. Distribute reports as instructed.

Qualifications

PLEASE NOTE: Although work is performed 100% virtually from home, eligible candidates must reside in one of the following states: Arkansas; Arizona; Colorado; Florida; Illinois; Indiana; Iowa; Michigan; Nebraska; Ohio; Tennessee; Texas; Wisconsin. Visa sponsorship is not available for this position.

Minimum of two years of experience performing WFM-related functions (specifically real-time management), preferably in a multi-department/site contact center environment.

Experience with WFM software that includes real-time adherence preferred.

Good working knowledge of Excel and other Windows based programs (Word, PowerPoint, etc.), and ability to organize/analyze data in a structured manner.

Competency communicating with all organizational levels and building strong relationships with internal teams and customers; working as a team player in a fast-paced environment.

Ability to multi-task, be detail-oriented, meet deadlines and be accountable for performance.

Willingness and ability to take the initiative for learning, increasing knowledge and improving skills in a self-directed manner to improve performance and position added-value.

Ability to use a keyboard and work at a computer for a large portion of the work period.

Ability to work variable hours, which may include evenings and weekends.

Benefits:

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
  • Work From Home