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Workforce analyst • usa

Last updated: 1 day ago

Workforce Management Analyst

eClercxFayetteville, NC, United States
Full-time

We are seeking a detail-oriented and motivated Workforce Management Analyst to support the Workforce Management Supervisor and Customer Operations team.This role focuses on real-time workforce supp...Show more

Workforce Management Analyst

FirstCash, Inc.Coppell, TX, United States
Full-time

Position at American First Finance Workforce Management Analyst The Workforce Management Analyst will support the performance and operational excellence of our multi-site, blended contact center en...Show more

Workforce Analyst

United Site ServicesMeridian, ID, United States
Full-time +1

Workforce Analyst Regional Support Services.The Workforce Analyst Regional Support Services is responsible for analyzing and reporting on call and web chat patterns, agent efficiency, and overall c...Show more

Workforce Management Analyst

Crisis ConnectionsSeattle, WA, United States
Full-time

Full-Time | Hybrid Seattle, WA - Washington residency required Salary Range: $68,344 $75,938 Be part of something growing - and meaningful.This is a new position driven by organizational growth, re...Show more

Workforce Strategy Analyst

Gulfstream Aerospace CorporationSavanna, GA, US
Full-time

Workforce Strategy Analyst in GAC Savannah.This position is a mid-level position within the People Strategy team that will assist with workforce planning.Candidate needs a strong level of experienc...Show more

Workforce Strategy Analyst

General DynamicsSavannah, GA, United States
Full-time

Workforce Strategy Analyst in GAC Savannah.This position is a mid-level position within the People Strategy team that will assist with workforce planning.Candidate needs a strong level of experienc...Show more

Workforce Analyst

T Rowe PriceColorado Springs, CO, United States
Full-time

Rowe Price, we identify and actively invest in opportunities to help people thrive in an evolving world.As a premier global asset management organization with more than 85 years of experience, we p...Show more

Workforce Administration Analyst

LanceSoftTampa, FL, United States
Full-time

Workforce Administration Analyst.Work Schedule: Monday - Friday, Business hours.This is a hybrid role out of the Tampa, FL office.Requirements: Bachelors Degree required Advanced Human Capital Mana...Show more

Workforce Management Analyst

First Cash, Inc.Coppell, TX, US
Full-time

The Workforce Management Analyst will support the performance and operational excellence of our multi-site, blended contact center environment.This role will play a pivotal part in optimizing staff...Show more

Workforce Analyst

University of MiamiMiami, FL, United States
Full-time

The University of Miami/UHealth Department of UHealth Connect has an exciting opportunity for a full time Workforce Analyst to work remote.The Workforce Analyst is responsible for creating operatin...Show more

Workforce Management Analyst

First HorizonWinston Salem, NC, United States
Full-time

Location: Onsite listed in the job posting.Weekly Scheduled Hours- 9am 6pm EST (possibly 8am 5pm EST).The Customer Experience Analyst / Workforce Management Specialist position is an individual con...Show more

Workforce Analyst

HopeLink Behavioral HealthOakton, VA, United States
Full-time

For over 60 years, HopeLink Behavioral Health has been a beacon of support for individuals and families facing behavioral health challenges and life crises.We envision a world where hope is accessi...Show more

Workforce Management Analyst

PacificSourceWFH: SC
Remote
Full-time

Looking for a way to make an impact and help people?.PacificSource is an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to status as a ...Show more

Analyst - Workforce

TDECUSugar Land, TX, United States
Full-time

Works in conjunction with the Member Care (call center) and Branch Services to monitor the flow of member contacts, statistical trends and progress toward service goals and targeted response time.P...Show more

Workforce Management Analyst

First Horizon BankNashville, TN , US
Full-time

Location: Onsite listed in the job posting.The Customer Experience Analyst / Workforce Management Specialist position is an individual contributor role that works as part of a team generating forec...Show more

Workforce Planning Analyst

JabilSaint Petersburg, FL, United States
Full-time

At Jabil, we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions.With 60 years of experience across industrie...Show more

Workforce Management Analyst

SpectrumCharlotte, NC, United States
Full-time

Curious about how data-driven insights shape exceptional customer experiences? As a Workforce Management Analyst at Spectrum, you will analyze call volume trends, prepare accurate forecasts and pro...Show more

Workforce Analyst/Workforce Associate

Indotronix International CorporationSt. Petersburg, Florida
Full-time

Workforce Analyst/Workforce Associate St.Petersburg, Florida, United States | Posted: 2/2/2026.Show more

Sr. Workforce Analyst

eTeamPlano, TX, United States
Full-time

Job Type: Contract Duration: 12 months with the possibility of extension/fulltime conversion Location: Plano, TX 75024 Hybrid (minimum two days a week, Tuesday and Wednesday) What We're Looking For...Show more

Workforce Management Analyst

Workforce Management Analyst

eClercxFayetteville, NC, United States
29 days ago
Job type
  • Full-time
Job description

Workforce Management Analyst

We are seeking a detail-oriented and motivated Workforce Management Analyst to support the Workforce Management Supervisor and Customer Operations team. This role focuses on real-time workforce support, on-floor staffing coordination, and KPI monitoring to ensure service levels and operational goals are met in a dynamic 167 environment.

Key Responsibilities

  • Support on-floor staffing activity planning and real-time workforce management.
  • Perform real-time monitoring to ensure adherence to schedules and SLAs.
  • Manage agent breaks and real-time resource availability on the operations floor.
  • Monitor and help maintain key Workforce Management KPIs, including shrinkage and schedule adherence.
  • Coordinate and communicate effectively with Operations Managers and Team Leads.
  • Provide timely updates in internal systems and client tools.
  • Identify operational observations and ensure closed-loop communication with stakeholders.
  • Meet process expectations with high-quality standards and a strong sense of ownership.

Required Skills & Competencies

  • Basic to intermediate knowledge of workforce management and real-time operations.
  • Strong analytical, problem-solving, and root cause analysis skills.
  • Ability to quickly learn processes and adapt to ongoing business changes.
  • Professional conduct with clear verbal and written communication skills.
  • Working understanding of web technology and cable setup.
  • High reliability in attendance, punctuality, and shift flexibility.
  • Ability to work collaboratively while meeting defined timelines and service standards.
  • Proactive mindset with willingness to take responsibility beyond assigned tasks.

Qualifications & Experience

  • High school diploma or equivalent work experience preferred.
  • Prior experience in Workforce Management, RTM, or Customer Operations is an advantage.
  • Experience supporting 167 operations preferred.
  • Proficient in Excel

Compensation/Pay:

  • Starting at $13.00/hr

About the Team

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

Job Info

  • Job Identification 81429
  • Degree Level High School Graduate
  • Job Schedule Full time
  • Locations 235 N McPherson Church Rd, Fayetteville, NC, 28303, US