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Job Details

Description

Position: Parent Engagement Program Supervisor

Accountability: Director of Social Services Programs

Classification: Regular, Full Time, Exempt

Date Revised: June 2024

PROGRAM SUPERVISOR

PARENT ENGAGEMENT PROGRAM - HAYWARD

Role:

Reporting to the Director of Social Services Programs, the PEP Supervisor will be the direct supervisor to a team of Parent Advocates. The Supervisor has the primary responsibility of managing the Parent Advocates’ daily tasks. The supervision will be accomplished through weekly group and individual supervision, crisis management, and solution focus supportive services to the Parent Advocates.

This is a unique position supervising up to six Parent Advocates. PEP’s Parent Advocates are an incredible group of parents who have successfully navigated the Child Welfare System as clients and now have returned to aid other parents as they go through their process in Alameda County. PEP Supervisors have the privilege of supporting Parent Advocates as they go through incredible personal and professional growth and transformation. Supervisors collaborate with Parent Advocates to assess strengths and build professional skills to ensure PEP is providing high quality services to families in the Alameda County Child Welfare System. PEP Supervisors also help to ensure that culturally sensitive and family friendly engagement practices permeate throughout the program. PEP Supervisors work closely with the Director of Social Services Programs and are deeply involved in program development, County collaboration and hands on training for Parent Advocates.

Essential to this position is a very strong commitment to:

• Commitment to supporting staff with lived experiences towards professional growth
• Supporting Family Voice and Parent Partnership
• Collaboration with Child Welfare
• Cultural Humility and Inclusivity
• Solid management practices

This position may be perfect for a clinician, a peer professional or case manager with strong leadership experience, who is ready to step into a supervision role. While it does represent a step away from direct service, the program’s deep commitment to work-force development and support calls on many of the same skills that are required of a peer professional, case manager, or clinician serving families navigating the child welfare system.

Duties and Responsibilities:

• Provide direct weekly individual reflective supervision to all assigned staff; providing participatory goal setting to support staff with meeting program deliverables and improving professional development.
• Supervise and closely monitor all duties and workload of assigned staff
• Review, monitor, and provide feedback weekly to assigned Parent Advocates in case management and committee work duties, agency/program deadlines, and contract deliverables
• Responsible for co-facilitating reflective group supervision weekly and providing ongoing feedback and training to all staff; including co-planning and executing group activities to improve staff development and skills.
• Teach case management under a family system umbrella, utilizing the Be Strong Protective Factors
• Coach staff in their engagement with families working towards reunification; maintain ongoing contact with client families and other service providers to monitor service delivery and assess program needs.
• Coach staff to build positive relationships with their peers following a team-based approach
• Compile and submit data collection for various contract reporting; monthly, quarterly, and annually
• Maintain a variety of records, logs, and files; electronically store and retrieve documents as required
• Responsible for supervising and monitoring staff who facilitate parent support groups, including monitoring the group’s progress, implementation of group curriculum, implementing outreach strategies, crisis management and submission of data reporting and compilation to the Director monthly.
• Work closely with Alameda County Liaison and other County staff, providing and eliciting feedback and evaluation of Parent Advocates to ensure high quality service delivery to parents.
• Provide professionalism and work skill development training as needed for staff; including 1:1 shadowing to support staff performance
• Collaborate closely with the PEP and Social Services Programs Leadership team around continued program development and training for all social services staff
• Coach staff to agency mission and value-driven competence.
• Attend all necessary agency meetings including but not limited to program staff meetings, County Meetings, committee meetings, Agency meetings and Management Team Meetings.
• Some schedule flexibility required for evenings and weekend events
• Perform all other duties as necessary for the good of the program and agency

Qualifications:

• Bachelor’s Degree in Social Work, Marriage and Family Counseling, Psychology, Sociology, or related field
• A clinical background is preferred, but applicants with minimum of 5 years of experience working as a peer support professional will also be considered
• Personal life experience navigating one of the following systems on behalf of a family member is preferred: child welfare, juvenile justice, criminal justice system, special education support, developmental services, and mental health.
• Very strong supervision and management skills utilizing reflective practices, solution focused, and participatory goal setting is required.
• Knowledge and skills to effectively deliver staff training and techniques for successful staff supervision and team building.
• Leadership skills and ability to respond calmly and professionally to unexpected situations.
• Ability to work in a demanding environment with frequent interruptions.
• Experience working with adults in recovery and training and experience in Motivational Interviewing preferred.
• Experience working with parents, children, and/or families involved with the child welfare system required.
• Understanding of Family-Driven services and Parent Advocacy required.
• Excellent writing and communication skills
• Excellent critical thinking, organizational and time management skills
• Understanding of and ability to teach clinical case management under a family systems approach.
• Valid CA driver’s license and good driving record.
• Must be able to pass all required background checks.

Preferred Qualifications:

• Master Degree in Social Work, Marriage and Family Counseling, Psychology, Sociology, or related field preferred from an accredited school

Work Environment

While performing the duties of this job, the employee regularly works in an office setting.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to stand, talk and hear.

Position Type/Expected Hours of Work

This is a full-time exempt position. Standard hours are Monday through Friday, 9:00 to 5:00 Evenings and weekends may be required. Work hours subject to change, with supervisor’s approval, to meet the business needs.

Travel

Local travel to various worksites is required.

Work Authorization/Security Clearance

Employees must pass a background check and receive TB and health clearances prior to employment.

A Better Way is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, ethnic background, religion, gender, sexual orientation, HIV-status, national origin or disability. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.