Technical program manager h1.location_city

The Manager, Program Management & Analytics is a senior-level role responsible for managing highly complex projects that integrate data analytics, process improvement, and traditional project management. This position ensures projects meet objectives, deliver measurable value, and drive operational and strategic decision-making across the organization. Builds and sustains strong working relationships with internal and external stakeholders through in-person engagement. This position is full time M-F 8am to 4pm with no weekend or holiday hours. This position will be hybrid and based either in Lynn or Brighton, MA.

Essential Responsibilities:

• Leads and manages multiple, highly complex projects and project teams simultaneously from original conception through final implementation.
• Manages project plans, budgets, and schedules to ensure successful project execution and on-time, on-budget delivery.
• Defines project scope, goals, and deliverables in collaboration with leaders and stakeholders, tracks progres, and identifies/resolves issues related to the project.
• Utilizes business intelligence and data analytics to gather insights, drive data-backed decision-making, and improve operational efficiency.
• Designs, develops, and maintains data visualization dashboards using tools like Tableau to monitor key performance indicators (KPIs), track project benefits realization, and present complex information clearly to stakeholders.
• Applies advanced proficiency in Microsoft Excel for detailed data analysis, modeling, and reporting.
• Leads efforts in process mapping and workflow analysis to identify bottlenecks, inefficiencies, and opportunities for continuous improvement within operational and project delivery processes.
• Develops and implements standardized operating procedures (SOPs) informed by data insights to optimize processes and governance.
• Leads project team meetings, develops a clear vision of project objectives, and motivates the team to achieve peak performance.
• Acts as a central liaison and single point of contact for multiple projects, effectively communicating with and managing stakeholder expectations at all levels of the organization.
• Leads teams, provides staff development mentorship, and facilitates team members' growth in project management and analytical skills.
• Serves as a visible accessible point of contact for stakeholders during all project phases.
• Conducts on-site observations, walk throughs and assessments as needed to support project success.
• Recruits, develops, and motivates staff; initiates and communicates personnel actions including employment, performance reviews, and disciplinary actions.
• Performs other duties as assigned

Job Specification:

• Bachelor's degree in a work-related discipline/field (e.g., Business, Data Science, Operations Management, Finance, or equivalent) from an accredited college is required. Master’s degree highly desirable.
• Minimum of five (5) years of progressive responsibility in project management or a related analytical/operations role.
• Minimum of three (3) years of experience directly leading and managing complex projects and cross-functional teams.
• Proven expertise in data analysis, process mapping, and dashboard development.
• Advanced proficiency in Microsoft Excel and experience utilizing data visualization tools such as Tableau.
• Flexibility to adjust on-site schedule based on project phases and stakeholder needs.
• Strong interpersonal and communication skills, with comfort engaging stakeholders face-to-face.
• Demonstrated ability to analyze data, write analytical reports, make executive-level presentations, and lead high-stakes meetings.
• Certifications in Six Sigma, Lean, PMP, or Business Analysis (CBAP) are desirable but not required.
• Covid vaccine preferred but not required.
• Flu shot required.

EEO Statement

Element Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.

Element Care is committed to valuing diversity and contributing to an inclusive working environment.