Sr. Technical Program Manager, Personal Information & Identity Management

Interested in working with the latest technology in the cloud computing space to impact millions of people? The Joining Amazon Technology team is building innovative solutions to revolutionize the way we onboard 2.8 million Amazon new workers a year in over 60 countries. We do not depend on third party monolithic HR systems. Our software uses Amazon Web Services to intelligently work through the complexity of country and role differences, and ensure new hires start successfully on Day 1 with delightful onboarding experiences. We enable all Amazon business' success to onboard new workers to meet dynamic business and market demands, and country and region holiday and prime day retail lifecycle spikes. Our mission is clear: We seek to be the most technically proficient HR organization in the world. Our organization uniquely combines the highest standards of technology – architecture, scalability, reliability and performance with Amazon’s desire to be Earth’s Best Employer.

The Personal Information and Identity Management teams own personal information for all Amazon employees, collected prior to Day 1 and updated throughout employment. We own identity management, including duplicate profile checks, merges and rehire eligibility, and critical integrations with security services for account creation. This year we will expand to support family and dependents. We own STeam and VP level goals with dependencies across 15+ teams.

Key job responsibilities
- Invent and bring new technology solutions to life. Take new ideas from concept to delivery and production launch with dependencies spanning 10+ organizations.
- Own end to end delivery. Apply project management and Agile methodology skills to track program delivery. Drive stakeholders and teams to decisions in ambiguous situations, including resource negotiation and priority alignment. Own communication to senior leadership. Make tradeoff decisions with the cross-functional teams to balance short-term and long-term needs, unblock development and increase delivery speed, and escalate issues effectively to find paths forward when teams are blocked. Analyze risks, develop mitigation strategies and proactively identify and resolve issues.
- Guide architecture and technical design. Act as the technical interface between software development, Product Management, and our customers. Guide architecture, engineering and integration decisions and timelines with dependency teams and evolve our architecture with quality, robustness and Amazon sized scale as top priorities.
- Make the right trade-offs. Understand the diverse perspectives of stakeholders and work with them to resolve differences. Ensure we ship software without compromising customer experience, usability, or business impact.
- Delight your customers. Internalize our customer challenges and identify opportunities for simplification and innovation to drive better outcomes for customers.
- Mentor. Grow and develop other TPMs across the organization.

About the team
Workforce Solutions (WS) empowers our customers by providing integrated, people-focused solutions that streamline hiring processes for WW Stores, AWS, Devices, and Talent Acquisition. As stewards of the employee lifecycle and experience, we drive initiatives that promote transparency and efficiency in career mobility, workforce engagement, and operational needs management. We prioritize customer-centricity by tailoring our capabilities and processes to align with their preferences and behaviors. Our approach is to start with the customer's needs and match individuals to the right opportunities through our services.

BASIC QUALIFICATIONS

- 5+ years of technical product or program management experience
- 7+ years of working directly with engineering teams experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules

PREFERRED QUALIFICATIONS

- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.