Miguel’s Jr. stays true to who we are with Our
WHY, or our purpose: We create positive experiences and opportunities around
the LOVE OF FOOD, FAMILY, AND SERVICE.
If you are ready to change your life for better come be a part of our team!
Here at Miguel’s, you will find more than just a job. We are a family and
a team with goals and aspirations!
We offer an excellent compensation and
benefits package to include:
• Great
Compensation (DOE)
• Paid Time Off
(PTO) & (PSL) Paid Sick Leave
• Low-Cost
Insurance benefits (Medical, Dental, Vision Plans)
• Company Paid
Life Insurance
• 401(k) Plan
with Awesome Company Match
· One Year
Anniversary Day
• Free Employee
shift meal
And much more!
General Manager Position Summary:
The
General Manager is the Front and Back of the House leader with full business
responsibility for a QSR restaurant. This role represents the brand within the community and is accountable for operational excellence, financial performance, guest satisfaction, and team development.
The General Manager builds, leads, and develops a high-performing leadership
team including the AGM, Shift
Supervisors, and restaurant team members across BOH and FOH.
·
Drives daily execution excellence across BOH and FOH operations to consistently
deliver quality food, speed, and service.
·
Oversees all restaurant operations, ensuring adherence to company systems,, procedures, and operational
standards.
·
Manages financial performance, including sales, labor,
food cost, inventory, and controllables, to meet or exceed business scorecard goals.
·
Manage third-party delivery services and ensure same
quality of food and guest service Identifies operational opportunities and implements action plans to improve
performance, efficiency, and profitability.
·
Builds a strong leadership pipeline
by training, coaching, and developing AGM and
Shift Supervisors.
·
Ensures all team members receive
proper onboarding, role-specific training, and
ongoing skill development.
·
Manages all training
requirements for team members through
Ole Academy and other sources.
·
Leads by example
through hands-on coaching,
performance feedback, and reinforcement of company vision and
values and expectations.
·
Regularly discusses performance and supports career
development planning for leadership team members.
·
Champions exceptional guest service by setting clear
expectations and leading guest recovery for
restaurant-level concerns.
·
Ensures compliance with all food safety, health
department, Cal/OSHA, wage and
hour, and employment regulations.
·
Maintains a safe,
secure, and healthy
environment by enforcing
sanitation standards, and safety procedures.
·
Responsible to manage
guest sentiments via in-person feedback
and other reviewing sources,
i.e. Yelp, Google, Tattle, etc.
·
Ensures required certifications (e.g., Food Handler)
and operational audits
are completed accurately and on time.
·
Recruits, interviews, selects,
and retains top talent through
ongoing sourcing and engagement efforts.
·
Creates effective schedules that align staffing
levels with business
needs while maintaining labor
targets.
·
Manages attendance, performance accountability, and corrective action in
partnership with HR and Area Coach as needed.
·
Fosters a positive, respectful, and inclusive work environment that promotes
teamwork and retention.
·
Maintains a safe,
secure, and healthy
environment by enforcing
sanitation, food safety, and
workplace safety standards.
·
Ensures compliance with all applicable laws and regulations, including health
department, Cal/OSHA, wage and hour, and employment requirements.
·
Conducts routine checks
of BOH and FOH areas
to identify safety,
cleanliness, or facility
concerns.
·
Oversees facility condition, security systems, and the coordination of maintenance needs.
·
Communicates daily with the Area Manager regarding performance, priorities,
challenges, and action plans.
·
Partners with support
teams (HR, Training, Operations, Facilities) to ensure
alignment and execution of company initiatives.
·
Promotes open, clear,
and consistent communication with team members
to support engagement and
operational success.
·
Represents the brand
professionally within the community and supports local marketing and community engagement
efforts.
·
Completes other duties
assigned by the Area Coach.
·
Obtains ServSafe Certification within 30 days of hire.
Requirements
·
Minimum of 3 years of experience in a supervisory or management role within QSR, with full P&L responsibility.
·
Proven ability to lead, coach, and motivate
high-performing teams.
·
Strong operational, financial, and problem-solving skills.
·
Proficiency in verbal
and written English
communication; bilingual English/Spanish is a plus.
·
Flexible availability, including nights, weekends, and holidays.
·
Intermediate computer skills,
including MS Office
(Excel, Word, Outlook).
·
High School Diploma
or equivalent.
Key Competencies
·
Guest-Centered Mindset
·
Team Leadership & Coaching
·
Communication & Coordination
·
Problem Solving
·
Reliability & Follow-Through
·
Compliance & Safety
Awareness
Job Details:
General Manager • Redlands, California, United States
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