Talent.com
Shift Manager
Shift ManagerDonatos Pizza • Newport News, VA, US
Shift Manager

Shift Manager

Donatos Pizza • Newport News, VA, US
30+ days ago
Job type
  • Full-time
Job description

The Shift Manager is responsible for Quality and Services systems in the restaurant. Shift Managers coach and train Donatos Associates to produce the highest quality food and to provide friendly and honest service. The Shift Manager may open or close the restaurant in the absence of a salaried Manager, ensuring a quality opening and/or closing by completing administrative responsibilities while maximizing the safety and security of our Associates, Customers and Assets.

Requirements:

  • Must be able to perform the essential functions of this position safely while meeting productivity standards
  • Able to stand and/or walk entire shift
  • Able to lift up to 50 pounds occasionally
  • Occasional bending and twisting
  • 1-year experience as Shift Lead or Manager or Donatos equivalent experience
  • Successful Completion of Donatos M.I.T. Program and all corresponding certifications, Shift Manager E-learning modules, and food safe handler’s courses
  • Can execute all items on the Shift Manager readiness checklist

Duties & Responsibilities:

  • Interacts with and listens to customers attentively and enthusiastically.
  • Anticipates the needs of the customers at all access points and removes existing or potential service barriers.
  • Displays caring and empathy for customers and follows correct steps when resolving complaints.
  • Ensures the team delivers all elements of Donatos Service Behaviors.
  • Contributes to the team morale by displaying enthusiasm and commitment by word and action.
  • Properly trains new Associates to execute Donatos standards and processes to understand their roles in fulfilling the Mission, Promise, and Values.
  • Ensures customers receive their orders accurately and within the quoted promise times.
  • Ensures shift execution (pre/post-shift checklists, game plans, and dough plans).
  • Understands and coaches the principle drivers for People, Promise and Prosperity (positive environment, scale usage, etc.).
  • Models performance standards (primary responsibility to direct & coach, secondary responsibility to assist).
  • Takes personal responsibility and ownership for managing Product Quality, Service, and Prosperity.
  • Manages food, labor and costs through training and coaching.
  • Acts in a timely and decisive manner to adjust staffing for business volume changes.
  • Controls food cost components of waste, prep, weights, portioning, and theft during shifts.
  • Demonstrates, trains, and enforces operating norms, including but not limited to uniform policy, attendance, safety procedures, cleanliness.
  • Knows, enforces, and educates Associates on all applicable labor laws.
  • Opens and/or closes the restaurant with proper administrative procedures and completes assigned paperwork.
  • Trains and enforces correct cash control procedures.
  • Assumes responsibility for inventory of all stocked items, vendor orders, and invoice processing.
  • Ensures Associates understand and follow the food safety & personal hygiene standards required by Donatos and the local Health Department.
  • Manages the people, product, and equipment in the restaurant to deliver the Mission & Promise.
  • Uses proper security and verification procedures when handling deposits and safe contents.
  • Effectively uses Donatos’ pre-shift and shift job aids and tools to ensure optimum product quality.
  • Manages dough and day dots to ensure the best quality.
  • Properly executes, enforces, and manages food safety and sanitation requirements.

Our Promise: To Serve the Best Pizza and Make your Day a Little Better.
Our Core Values
I - Integrity
❤ Loving
F - Fun
O - Of service
O - Open-minded
D - Disciplined

Create a job alert for this search

Shift Manager • Newport News, VA, US

Similar jobs

3rd Shift Leader

Dodge's Southern StyleNewport News, VA, US
Full-time

The Shift Leader role is an on-your-feet, fast-paced, tons-of-fun-to-be-had, positive-energy, guest-relation role.Our Shift Leader role is viewed as an entry-level leadership role and we invest tim...Show more

2nd Shift Leader

Dodge's Southern StyleNewport News, VA, US
Full-time

The Shift Leader role is an on-your-feet, fast-paced, tons-of-fun-to-be-had, positive-energy, guest-relation role.Our Shift Leader role is viewed as an entry-level leadership role and we invest tim...Show more

Ship Operations

US NavyGloucester Point, VA, US
Full-time

Boatswain’s Mates are seamanship and deck operations experts who form the backbone of a ship’s crew.They handle small boats, maintain topside equipment, and support cargo handling, flight deck oper...Show more

 • Promoted

Shift Manager

Checkers & Rally'sPORTSMOUTH, VA, US
Full-time

At Checkers & Rally’s we make a difference in people’s lives by serving our Franchisees, Teams, and Guests.As a member of the team you will assist the General Manager thru managing successful shift...Show more

Shift Manager

Carrols CorporationChesapeake, Virginia, United States, 23321
Full-time

Burger King® Hourly Shift Coordinator.Welcome to the Flame-Grilled Life.At Burger King®, our Hourly Shift Coordinators are the leaders who set the tone for every shift.You're responsible for delive...Show more

KFC Shift Manager

KFCChesapeake, VA, US
Full-time

Join KBP Foods KFC franchise as a Shift Manager and lead a dedicated team in delivering exceptional customer service at one of our bustling locations.As a pivotal part of the restaurant's success, ...Show more

Licensed Assistant Salon Manager

HAIR CUTTERYBena, Virginia, US
Full-time

Ready to Lead the Vibe? (Assistant Salon Leader).Take the next step in your career now, scroll down to read the full role description and make your application.Are you a talented Stylist with a kna...Show more

 • Promoted • New!

Shift Leader (P1-1361156-0)

Panda Restaurant GroupChesapeake, VA, United States
Full-time

Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda's mission alive in our restaurants by supporting management in creating food with passion,...Show more

 • Promoted

Restaurant Shift Supervisor

Moe's Southwest GrillNewport News, VA, USA
Full-time
Quick Apply

If you have a passion for leadership, bringing out the best in others, and providing a familial atmosphere, apply today!.For this full-time position, we offer a competitive hourly rate of up to.By ...Show more

Store Manager

Valvoline IncChesapeake, VA, US
Full-time

Valvoline Instant Oil Change (VIOC) is growing fast – we’re planning to double our store footprint and need.Upon joining our team, you’ll complete an accelerated manager-in-training program in as l...Show more

 • Promoted

Dealership Auto Technician

CarMaxFoster, Virginia, US
Full-time

New Kent - 16749 Weir Creek Blvd, West Point, Virginia, 23181CarMax, the way your career should be! .Now offering up to a $7,500 sign-on bonus.Only candidates external to CarMax who are hired will ...Show more

 • Promoted • New!

Restaurant Delivery - Start Earning Quickly

DoorDashMathews, VA, United States

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety o...Show more

 • Promoted

Area Supervisor

Ross Stores, IncChesapeake, VA, United States
Full-time

Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth...Show more

 • Promoted

Sonic Shift Manager

SonicMoyock, NC, US
Full-time

Are you a natural leader with a passion for delivering exceptional customer service? If so, we want you to join us as a.Sonic Drive-In, proudly franchised by KBP Brands.As a Shift Manager you’ll le...Show more

Shift Leader

Panda Restaurant GroupChesapeake, VA, US
Full-time

Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda’s mission alive in our restaurants by supporting management in creating food with passion,...Show more

Shift Leader

Pizza HutHampton, VA, United States
Full-time

Flynn Hut joined the Pizza Hut system in 2021.In 2023, we expanded internationally acquiring Pizza Hut's master franchisee in Australia with 260+ units.Today we are the largest Pizza Hut franchisee...Show more

 • Promoted

Shift Leader

Our TeamNorfolk, VA, US
Part-time
Quick Apply

Come start your Career with Denny’s! As a Shift Leader this is your first step in our Management Career path.Come advance your Career on the Denny’s Team!.A Denny’s Shift Leader is motivated and sh...Show more

Shift Manager - Hiring Immediately

Dave's Hot ChickenChesapeake, VA, United States
Full-time +1

The Shift Leader is responsible and accountable for all restaurant activities while on duty.The Shift Leader will work with the restaurant management team to ensure all activities are consistent wi...Show more