A company is looking for a Customer Support Engineer.
Key Responsibilities
Respond to customer inquiries about technical problems through internet-based ticketing systems, ensuring timely and professional resolution
Troubleshoot and resolve software issues, including login problems, application navigation, and platform configuration errors
Document customer interactions in the CRM and manage support queues, escalating complex issues to Engineering as needed
Required Qualifications
Bachelor's degree in Computer Science, Software Engineering, or a related field; or equivalent practical experience
1-3 years of experience in IT, helpdesk, or technical support environments
Strong web application experience and familiarity with scripting in XML and SQL
Technical proficiency with APIs, software configuration, and enterprise integrations
Experience with ticketing and knowledge management systems, such as Salesforce or JIRA
Customer Support Engineer • Manchester, New Hampshire, United States
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