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District Manager
District ManagerPublic Storage • Detroit, Michigan, United States
District Manager

District Manager

Public Storage • Detroit, Michigan, United States
17 days ago
Job type
  • Full-time
Job description
Job Description

Lead, Manage and Develop People, Brand Ambassador & Operational Excellence

Lead an Engaged Team:

  • Recruit, motivate and retain a dedicated team of customer facing hourly front-line employees
  • Drive your team with effective communication and provide coaching on customer service and sales strategies

Brand Ambassador & Operational Excellence:

  • Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning standards.
  • Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention.
  • Conduct monthly property audits and ensure operational standards and safety compliance are met.

Deliver Outstanding Customer Service:

  • Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance and vendor management
  • Address customer inquiries and concerns promptly in a professional manner

Grow and Maintain a Robust Business:

  • Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district.
  • Communicate effectively with customers, colleagues and team-members

BENEFITS:

  • $109,000 first year annual total compensation award opportunity including base, guaranteed bonus (paid quarterly), and restricted stock units.
    • Second year bonus potential increase to $20,000 performance-based bonus
    • Participation in company stock program that includes dividends paid quarterly
  • Internal promotional and career opportunities throughout the United States
  • Extensive training and coaching plans – we want you to succeed!
  • Comprehensive group healthcare programs
  • 401(k) with generous employer match
  • Paid time off
  • Monday thru Friday work schedule

Qualifications

Qualifications & Expectations

  • Relocation: future relocation ability is very important for growth. Successful applicants will have the ability to relocate for lateral and promotional opportunities.
  • Demonstrated leadership in building, developing and retaining high-performing teams of non-exempt employees in a retail, service, hospitality or related industry
  • Proven track record of top tier performance
  • Experience managing operational audits and payroll budgets
  • Exceptional communication and time management skills
  • Proficient in MS Office (Excel, Word, PowerPoint and Outlook)
  • Passion for sales and customer service excellence
  • Bachelor's Degree preferred
  • Weekend availability by telephone
  • 6 work weekends (Saturday or Sunday, not both) per year required during peak season
  • Occasional travel required to other markets for support


Additional Information

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District Manager • Detroit, Michigan, United States

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