Description
Located in the vibrant heart of downtown Minneapolis' entertainment district, The Lofton Hotel offers an upscale experience with a perfect blend of modern amenities and exceptional service. You will have the opportunity for a rewarding career working with Minnesota’s first Hilton Tapestry Collection hotel, with hospitality professionals who together make the hotel one of the top ranked in Minneapolis. Our priority is providing our guests and team members with exceptional experiences every day.
Compensation: $16.37/HR
What will you be doing?
· Prepare trays and deliver to rooms.
· Maintain complete guest satisfaction by maintaining service standards.
· Check floors to be sure all trays and carts are retrieved.
· Prepare and deliver guest amenities.
· Requisition and maintenance food supplies.
· Pick up clean linen from laundry and return dirty linen.
· Maintain all cleanliness and sanitation of Room Service area along with personal hygiene.
What do you bring to the role?
· Knowledge of the appropriate food and beverage preparations and service standards.
· Knowledge of beverages and wines.
· Knowledge of all menu items and accompaniments.
· Basic knowledge of the English language sufficient to understand inquiries from customers and communicate preparation methods. Ability to comprehend written product labeling instructions to enable the safe application of products and processes within the hotel.
· Ability to remember, recite and promote the variety of menu items.
· Ability to grasp, lift and/or carry or otherwise transport up to 50lbs.
· Knowledge of room service operations, including appropriate staffing levels, service equipment and guest relations.
· Ability to multi-task.
· Ability to perform duties in strict time parameters.
· Ability to maintain service standards.
· High school diploma or equivalent preferred.
· No prior experience required.
What's in it for you?
About Us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 16 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Lofton Hotel is an equal opportunity employer.
Room Service Server • Minneapolis, MN, US
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