A company is looking for a Service Desk Analyst to provide IT support remotely.
Key Responsibilities
Provide white-glove, End User Service Desk Support via phone, email, and chat
Manage incidents and requests within ticketing systems such as ServiceNow, Freshservice, or Zendesk
Perform remote hardware support and assist with software applications and general inquiries
Required Qualifications
CompTIA A+ certification
1+ year experience with Mac OS and supporting Microsoft 365, Windows 10, and Active Directory
2-3 years of experience in a Technical Support role within an MSP or call center environment
Technical proficiency with common hardware and software technologies
Preferred college or technology school degree
Service Desk Analyst • Ontario, California, United States
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