Customer Care Specialist

Description

ESSENTIAL FUNCTIONS

• Answer incoming calls and document claim file activities for multi-state workers’ compensation claims.

• Set up new losses and document claims file activities upon loss intake.

• Support team by answering telephones, completing telephone surveys, updating the call log, producing claim kits, and facilitating special handling requests.

• Assist clients with MPN/HCN/MCO network provider lookups.

• Update the customer notes for accounts with special handling.

• Handle unidentified mail.

• Review and sort outgoing indemnity and medical checks. 8. Other duties and projects as assigned.

COMPETENCIES/QUALIFICATIONS

• Professional telephone demeanor, good verbal and written communication skills, good listening skills, along with strong organizational skills.

• Thorough knowledge of workers’ compensation claims procedures and policies

• Possess a strong understanding of human nature and motivation principles.

• Readily control/handle problem issues in times of stress and in a climate of conflict and/or adversity.

• Computer literacy including strong familiarity with Microsoft Office Suite.

• Ability to type 45 WPM. Responsiveness to changing business needs.

• Ability to work with limited supervision.

• Ability to multi-task while also maintaining attention to detail.

• Ability to adhere to the code of ethical conduct.

EDUCATION/EXPERIENCE REQUIREMENTS

• Minimum Education: High School Diploma or equivalent.

• Preferred Education: College degree preferred.

• 1 -2 years of customer service experience preferably over the phone.

• Desire for career development within the insurance industry.

WORK ENVIRONMENT

• This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, telephones, photocopiers, fax machines and the like.

PHYSICAL REQUIREMENTS

• Candidate should be able to hear clients and talk with clients over the telephone.

• Sitting for 4+ hours of time is usual in this role.

• Candidate should be able to lift 10-15 pounds.

• Large amounts of keyboarding and working with a computer mouse requires dexterity of the hands.

• Candidate should be able to use their hands and arms to reach for standard items.

• Candidate must be able to use close, distance, and color vision.

Pay Details:

The base compensation range for this position is $14 - $17. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

• … and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting <.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.