Summary
Responsible for ensuring human resources and employee practices are consistent and in compliance with applicable federal, state, and local laws and best practices. This includes administering complex processes such as conducting investigations, responding to complaints, issuing corrective actions, conflict resolution, leave management, and Equal Employment Opportunity.Major Job Functions
The following is a summary of the major essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below. In addition, specific functions may change from time to time:
Serves as the initial contact for employees and leadership to assist with problem resolution or policy interpretation
Coordinates the initial investigation of EEOC charges and assists with the preparation of the position statement and the response to any charges
Coordinates and conducts departmental evaluations/investigations for the purpose of maintaining policy compliance and establishing corrective action plans to minimize employment liabilities
Assist with the Employee Assistance Program (EAP) interventions and conflict resolution processes
Human Resources representative on the Threat Assessment Team (TAT) for organizational safety preparedness for staff and departments/units
Coordinates and facilitates the various steps of the Grievance Procedure, consulting, and counseling with the employee and/or management as needed
Assist with responses to the North Carolina Department of Commerce unemployment claims and appeals
Serves as initial contact with local law enforcement agencies for legal inquiries into employee status in relation to background inquiries or legal charges
Assist with diversity awareness and participate in leadership/management training classes
Conducts follow-up and exit interviews and advises management of areas needing attention
Assist with FMLA inquiries and leave of absence processing
Other duties as assigned
Minimum Qualifications
The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:
Education and Formal Training:
Associate’s degree in human resources, business administration, or other related field required
Bachelor’s degree preferred
Work Experience:
5 years of experience in a related area such as: human resources, compensation, recruitment, and/or equal opportunity compliance required
5 years of experience resolving complex employee relations issues required
Knowledge, Skills, and Abilities Required:
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and critical thinking skills
Proficient with Microsoft Office Suite or related software
Working knowledge of multiple human resource disciplines, including compensation practices, organizational diagnosis, employee and union relations, diversity, performance management, and federal and state respective employment laws
Physical Requirements:
Ability to move throughout the Health System
Flexible in use of time and physical space
Prolonged periods of sitting at a desk and working on a computer
Ability to lift and move objects up to 15 pounds from one level to another
Auditory and visual acuity to accurately perform job functions
#CFVH-2026
Required Licenses and Certifications
Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity
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