Guest Services

Guest Services Attendant HeadPinz & FastTrax Entertainment Centers Department:

• Guest Services / Bowling Location: HeadPinz and FastTrax Entertainment Centers (All Locations) Reports To: Guest Services Supervisor or General Manager Employment Type: Hourly FLSA Status: Non-Exempt About Us HeadPinz and FastTrax Entertainment Centers are premier, family-friendly entertainment destinations offering bowling, arcade attractions, food and beverage, and high-energy experiences for guests of all ages.
• Our operations are built on a commitment to safety, service excellence, and operational accountability.
• Team members are expected to follow established policies, procedures, and safety standards to maintain a safe, enjoyable, and well-controlled environment.
• About the Role The Guest Services Attendant is an hourly, non-exempt position within the Guest Services / Bowling department at HeadPinz and FastTrax Entertainment Centers across all locations.
• This role plays a critical part in maintaining a safe, compliant, and well-controlled environment for guests and team members by enforcing safety standards, monitoring guest activity, and verifying eligibility requirements (including height, age, and waiver restrictions).
• While delivering excellent guest service is important, safety, compliance, cash controls, and risk prevention are the top priorities of this position.
• Essential Duties & Responsibilities Safety, Compliance & Risk Prevention (Primary Responsibility) Actively monitor guest behavior to ensure compliance with all safety rules, posted signage, and company policies.
• Verify guest eligibility for attractions and activities, including checking height, age, and waiver requirements prior to participation.
• Enforce all height, weight, and safety restrictions for FastTrax go-kart racing and attractions without exception.
• Perform continuous safety inspections of bowling approaches, ball returns, concourse areas, track viewing areas, and guest walkways.
• Ensure lanes, rental equipment, karts, helmets (where applicable), and guest areas are safe before assigning lanes or authorizing participation.
• Enforce all alcohol service laws and company alcohol compliance policies, including age verification and refusal of service when required.
• Follow all cash-handling, POS, and loss-prevention procedures to protect company assets.
• Identify, report, and immediately address unsafe conditions, spills, hazards, damaged equipment, or non-compliant guests.
• Maintain awareness of emergency procedures and assist in emergency response situations as trained.
• Operations & POS Controls Accurately operate all POS systems in accordance with company procedures.
• Ensure all transactions are processed correctly, including cash, credit cards, and vouchers.
• Operate P.A. systems for safety announcements, race staging communication, and operational messaging.
• Manage lane assignments and race scheduling with consideration for crowd control and safe guest flow.
• Cleanliness & Facility Safety Standards Ensure rental shoes are inspected for cleanliness and foreign substances at issue and return.
• Maintain restroom, floor, window, and concourse cleanliness to prevent slips, trips, and falls.
• Remove trash, mop floors, and address spills immediately.
• Assist with setup and breakdown of events while ensuring safe layouts and clear walkways.
• Teamwork, Training & Accountability Support other departments as needed to maintain overall facility safety.
• Participate in required safety, alcohol compliance, and operational training.
• Follow all written SOPs, checklists, and safety protocols.
• Promote a culture of accountability, awareness, and proactive safety enforcement.
• Safety, Compliance & Policy Adherence Follow all company safety policies and procedures at all times.
• Perform regular safety checks in assigned areas to ensure guest and employee safety.
• Comply with all applicable occupational health and safety regulations.
• Adhere strictly to alcohol service laws and company alcohol compliance policies.
• Maintain awareness of emergency procedures and report unsafe conditions immediately.
• Qualifications & Experience High school diploma or equivalent combination of education and experience required.
• Previous experience in bowling, hospitality, food service, retail, or entertainment environments preferred.
• Professional appearance with a positive, outgoing personality.
• Must meet minimum age requirements (16+; 18+ for alcohol-related responsibilities where applicable).
• Physical & Environmental Requirements Ability to stand and walk for extended periods.
• Frequent bending, stooping, kneeling, and reaching.
• Ability to lift, push, or pull up to 25 pounds.
• Continuous use of hands and arms.
• Ability to work in a fast-paced, high-volume entertainment environment.
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