GENERAL SUMMARY Under the direction of the Aquatics Director, the Aquatics Instructor is responsible for providing private and group swim instruction to clients; maintaining a safe and effective learning environment while focusing on the fulfillment of clients' swimming goals; achieving personal revenue goals; and providing the best customer service and hospitality to members and guests.
Our Culture Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our "Code of Culture".
Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise:
Our Mantra: Respect The Past
Accept Responsibility
Pay it Forward
Our Actions We Live By:Actions We Live By. It's who we are when we step into our full power.
Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.
Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!
Stay Humble. Hustle Harder. Show up and do the hard workBe a gritty, roll-up-your-sleeves kind of crewKnow it's never about one person-we are a part of a powerful team.
One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.
Be Curious. Ask Why. Stay member curiousWe seek to understand, and we never settle. We ask questions to truly understand the core of a matter.
Pete's Promise: Service Forward
Ruthlessly Consistent
Do the Right Thing
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.PRIMARY JOB FUNCTIONS- Provides instruction; provide specific and corrective feedback to each client at each session
- Design and deliver effective and rewarding sessions and workouts
- Provide swim evaluations to help parents decide which program is best for their child and client retention
- Maintain accurate, current records on all clients' progress; follow progression guidelines
- Enforce all pool rules and aquatics center and club policies
- Maintain a consistent work schedule; arrive punctually for sessions
- Provide excellent communication with the parents of swimmers as well as all members and staff
- Track attendance of client's sessions
- Accurately enter and maintain consistent timely records in the required systems for hours worked and sessions
- Actively participate in events, programs meetings and training including in-service training
- Assist in the maintenance and cleanliness of the aquatics center
- Represent the club in a professional manner through image, dress, communication, and immediate follow through and response
Corporate Goals & Objectives
- Promote the company's safety goals and actively work towards ensuring a safe working environment.
- Comply with company policies and procedures.
- Actively further corporate objectives and continuously support improvement and positive change, which includes participating on corporate designated committees to improve the company and business operations.
- Make professional development a consistent priority.
- Assist with special club projects, events and promotions
PRIMARY JOB FUNCTIONS-LIFEGUARD (IF APPLICABLE) - Supervise the activities of swimmers by consistently enforcing rules and regulations
- Notify swimmers of improper activities or hazards
- Rescue persons in distress or in danger of drowning when indicated and provide rescue breathing, CPR and First Aid
- Notify Aquatics Director of any accidents, rescues, or problems
- Report to the Aquatic Director any equipment that is in need of repair
- Answer inquiries pertaining to the use of the pool and Aquatics services offered
- Direct all helpful suggestions from participants and others to Aquatic Director or Club Management
- Attend all staff meetings and trainings.
- Available to work weekdays, weekends and holidays as needed as hours are not guaranteed and can change at any time
- Be on time for your shift and for rotations throughout the day. Be ready to work which includes being dressed in uniform (sunscreen applied) and wearing your Rescue Tubes and First Aid pack each day (return to the Lifeguard office at the end of the day). Check your pack for its proper contents daily at the start of the shift
- Help keep pool deck clean, safe and organized
- Attend all staff meetings and trainings
- Follow all safety procedures and precautions
- Give high quality of Customer Service
- This includes giving full attention to the pool/swimmers while in the guard chair. Do not have a conversation, if a member needs assistance, please refer him/her to the Head Lifeguard or to the Service Desk.
MINIMUM QUALIFICATIONS To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SKILLS, KNOWLEDGE, EXPERIENCE & EDUCATION - Current Lifeguard/CPR/AED - for adult, infant, toddlers
- Understand the current best practices in learn-to-swim skills, competitive swim techniques and childhood development
- Experience teaching Swim Lessons for all ages
- Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling services. This includes marketing strategy and tactics, and sales techniques.
- Problem Anticipation/ Deductive Reasoning - Ability to tell when something is wrong or is likely to go wrong and then apply general rules to specific problems to produce answers that make sense. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems and considers the relative costs and benefits of potential actions to choose the most appropriate one.
- Oral Comprehension and Expression -Ability to understand and communicate so others can understand ideas and information.
- Computer - Ability to develop and maintain computer records in Word, Excel and other software required by TBCC.
INSTRUCTOR TIERS The following is a guideline for the various tier levels.
Master Swim Instructor
- Minimum of 60 lessons per month (average of 6 months)
Elite Swim Instructor
- 4+ years experience teaching preferred
- Minimum of 80 lessons per month (average of 6 month)
Ultimate Swim Instructor
- 6+ years experience teaching preferred
- Minimum of 100 lessons per month (average of 6 month)
WORKING CONDITIONS/ PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work is typically performed outdoors in varying and occasionally extreme (hot) weather conditions.
- Ability to arrive at work on time for all scheduled work shifts required. Ability to work weekends, evenings, and holidays required.
- Must be flexible, adaptable, and readily able to adjust to changes in work environment.
- Position requires daily public contact.
- It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations.
- It is necessary to adapt to a frequently changing environment.
- Frequently required to use hands to finger, handle or feel; and reach with hands and arms.
- Frequently required to climb or balance and occasionally stoop, kneel, crouch, or crawl.
- Must occasionally sit for extended periods and regularly walk around the facility
- Must occasionally talk and hear
- Must frequently move 10 pounds and in the event of an emergency lift and/or move up to 50 pounds.
- Specific vision abilities required but this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
JOB DESCRIPTION REVISION This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position.
An Equal Opportunity Employer The Bay Club Company ("TBCC") provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.
