A growing commercial mechanical contractor is seeking an experienced Service Manager / Operations Manager to lead its commercial service division. This role oversees a small team of service technicians and is responsible for daily operations, technical oversight, customer relationships, and overall service performance. This position is hands-on and best suited for someone who has come up through the field as a Service Technician and has previously run a service department.
This is not a dispatch or coordinator role. The ideal candidate has owned service operations before and understands both the technical and business side of commercial mechanical service.
Oversee day-to-day operations of the commercial service department
Manage and support a team of service technicians in the field
Provide technical guidance, troubleshooting support, and job oversight
Review service work scopes, pricing, proposals, and change requests
Maintain strong relationships with commercial customers and property managers
Schedule and prioritize service work while ensuring quality and responsiveness
Monitor department performance, labor efficiency, and job profitability
Support hiring, training, and development of service technicians
Ensure safety, compliance, and professional standards are maintained
Coordinate with ownership and leadership on department goals and growth
Background as a commercial mechanical Service Technician
Previous experience as a Service Manager, Service Supervisor, or Operations Manager
Strong technical knowledge of commercial HVAC and mechanical systems
Experience leading a small to mid-sized service team
Comfortable handling customer communication and problem resolution
Understanding of service pricing, labor management, and job costing
Hands-on leadership style with the ability to jump in when needed
Organized, accountable, and capable of running day-to-day operations
Medical and benefits package
Stable, long-term opportunity within a growing service division
Direct impact and visibility within the organization
Operations Manager • New York, NY, US
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