Mazak Corporation is looking for a Field Service Support Technician to join the Field Service team at our Southwest Technology Center located in Houston, TX. This position will have the responsibility to provide technical phone and digital support on Mazak Machines. Communicates with customers and other stakeholders and ensures exceptional service support is provided in accordance with corporate metrics and guidelines.
Scope and Responsibilities:
Essential duties include, but are not limited to the following:
* Proactively attains a safe and healthy work environment for all employees
* Answer technical questions from customers, field service technicians, vendor / distributor technicians
* Provide technical support that is commensurate with the ability of the person or persons to safely perform the recommended task or procedure
* Evaluate situation at customer to determine what resources if any are needed to resolve the situation
* Ensures customers receive a tangible response within prescribed corporate guidelines
* Thoroughly documents summary of all customer calls in D365 including the correct contacts and list of further actions
* Compile service history reports for product improvement and customer requests
* Interact with Customers and other Mazak Associates.
* Read / Interpret engineering drawings
* Some travel may be required
* Utilizes excellent call center / customer relationship skillset.
Education/Certification:
* High school diploma or equivalent
Skills:
* Two years experience is required
* Two-year technical training in electronics, mechanical or machine tool assembly is preferred
* Four to Six years' experience in the field or a related position is preferred
* Microsoft Office experience
EOE, including disability/vets
QualificationsField Service Tech Support Technician • Houston, TX, United States
We are looking for someone to join our amazing tech support team.Great communicator: be able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner.Strong work ethic: yo...Show more
Job Description:** **Company Description** Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service So...Show more
Provides on-site support for computer hardware, peripheral, and data cabling issues.Repairs or replaces faulty hardware or cabling when dispatched to a restaurant.Maintains the hardware depot facil...Show more
On-Call IT Field Technician – PC, Mac, POS and TV Mounting.Cities (Local, Onsite Support).Job Type: Independent Contractor (1099).Schedule: Flexible – You accept jobs based on your availability.Thi...Show more
Mazak Corporation is currently searching for a candidate who will install equipment, train customers, execute warranty repairs and provide after warranty service on CNC Lathes and Machining Centers...Show more
We are looking for someone to join our amazing tech support team.Great communicator: be able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner.Strong work ethic: yo...Show more
Serviceline Technician Job Duties: Troubleshoot, repair, and commission string inverters remotely via our service line Document all details from a service call Interface with our customers in a pro...Show more
Technical Services Field Technician - Energy & Infrastructure Solutions.Energy & Infrastructure Solutions/Technical Services.Sales Territory, if applicable.Provide warranty support of utility scale...Show more
As a Remote Technical Support Representative, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via pho...Show more
Mobile Phone Support Technician Contract role Location:Houston, TX We are seeking a detail-oriented and tech-savvy individual to join our Mobility Resources team as a Technician.In this entry-level...Show more
Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.Gr8ttek is looking for a part-time Field Specialist to join its Inf...Show more
GEOLOG North America region seeks to add a resource in its Houston office:.THE POSITION The Field Support Technician will be responsible for the proper installation of Geolog’s mobile laboratory on...Show more
A leader in technology and innovation, Southwire Company, LLC is one of North America's largest wire and cable producers.Southwire and its subsidiaries manufacture building wire and cable, utility ...Show more
Mazak Corporation is looking for a Field Service Support Technician to join the Field Service team at our Southwest Technology Center located in Houston, TX.This position will have the responsibili...Show more
Human Resources Service Center Representative.The Human Resources Service Center Representative supports the Human Resources Service Center within HR Service Center at MD Anderson Cancer Center.Thi...Show more
Job Overview This is an excellent opportunity for professional growth! As our organization continues to expand and our employees develop and promote within, we currently have Full Time positions av...Show more
Title: Customer Support Technician I.Duration: 06 Months (Temp to Perm).The client is growing a team of passionate people who are dedicated to making a difference in advancing patient care in the c...Show more
One of GPAC's top clients is currently looking to hire a Field Service Technician to join their reputable and growing business.John Deere experience is required.John Deere/Heavy Equipment preferred...Show more
