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Technical Engineer
Technical EngineerViavi Solutions Inc. • Germantown, MD USA
Technical Engineer

Technical Engineer

Viavi Solutions Inc. • Germantown, MD USA
30+ days ago
Job type
  • Full-time
Job description

Description

:
The Technical Engineer 2 at Viavi Solutions Inc. will contribute to the design, development, and support of cutting-edge telecommunications and network testing solutions. This role involves applying engineering principles to solve complex technical challenges, ensuring product quality and customer satisfaction.

Duties and Responsibilities:

  • Provide product support and professional services of VIAVI’s Fiber Access Solutions family of products
  • Deliver product and advance maintenance training to customers
  • Develop customer-facing documentation such as Training documentation and Method of Procedures (MoP) documentation.
  • Advise customers regarding the product's proper use and address specific user issues
  • Communicate customer needs and wishes to our PLM, development, and engineering staff
  • Identify key use cases by working with customers to troubleshoot complex issues using VIAVI’s products and solutions.
  • Work closely with other groups including Services, R&D and manufacturing to implement enhancements that improve product reliability and serviceability
  • Take ownership of customer issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports
  • Document knowledge in the form of knowledge base tech notes and articles
  • Participate as a Service Planner where you will be responsible for developing and implementing service plans for new products.

Required Experience and Qualifications:

  • Bachelor’s or Master’s degree in Electrical Engineering, Computer Engineering, Computer Science (and/or related area), or an equivalent combination of technical education and experience.
  • Specifically familiar with HFC (Hybrid Fiber Coax) networks including:Understanding both headend and field troubleshootingAnalog and digital RF broadcast signalsDOCSIS 3.0 and 3.1QAMOFDMOFDM-AReturn path troubleshootingComplete understanding of using a RF Spectrum Analyzer, and other signal analysis technologies is a must
  • Strong background of Linux operating system is a must
  • Strong background of ethernet networking is a must
  • Familiarity with Kubernetes and Docker based applications is a plus
  • Familiarity with scripting languages and/or programming languages is a plus.
  • Solid experience in problem analysis and resolution of software problems.
  • Proven ability to function in a self-directed environment.
  • Must excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success.
  • Experience in customer-facing work and delivery of services.
  • Effective written, oral, and presentation skills.
  • Demonstrated teamwork, strong planning, and organizational skills.
  • Ability to interact with a wide range of people and enjoy external customer interaction.
  • Creative and motivated individual.
  • Willingness to travel occasionally 10%

If you have what it takes to push boundaries and seize opportunities, apply to join our team today.

VIAVI Solutions is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.

Pre-Requisites / Skills / Experience Requirements:

Job Posting Pay Range:

73,500

to

136,500

Exceptional qualifications, experience and location may impact salary. VIAVI offers a competitive benefits package that includes paid time off, health, life and disability insurance, 401(k), and a bonus program.

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Technical Engineer • Germantown, MD USA

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