Intern, Jr. Help Desk Engineer

Job Title: Intern, Jr. Help Desk Engineer

Reports To: VP, Network Infrastructure & Security

Department: IT

Primary Location: Denver and Boulder, Colorado

Compensation: $20/hour

Congruex is looking for an Intern, Jr. Help Desk Engineer to join our corporate team. Learn more about our operating unit at

Who is Congruex

Congruex designs and builds broadband and wireless communications infrastructure. The work we do enables everything in the modern world to operate, from healthcare and energy to transportation and social interactions.

We deliver turn-key network solutions under a single platform by aligning our engineering and in-market construction operating units. Our vision is to be the best end-to-end provider of network services in the U.S., and our core values of GRIT connect everything we do.

We are the One Congruex Family. We are building tomorrow together.

Your New Job

The Position:

The IT Infrastructure and Operations team is looking for an Intern to join our amazing team. This Jr Help Desk Engineer role will be responsible for maintaining a high caliber of customer service in regard to troubleshooting, maintenance, and training customers on tools/hardware.

Job Responsibilities (Including, but not limited to):

· Respond to all user requests via emails, phone calls and walk-ins

• Create, manage and work on all ticket requests in the IT ticket management system
• Resolve all level one and some low level two IT related issues
• Escalate unresolved issues to senior IT support
• Coordinate and follow-up on all tickets for all levels of support
• Provide detailed information regarding the solution of all tickets
• Add resolutions of recurring issues to the IT knowledge base
• Install, maintain and troubleshoot all software and application related issues
• Microsoft Windows 10
• Microsoft Office 365
• Adobe (Reader, Acrobat)
• Web browsers (Internet Explorer, Firefox, Chrome, Safari)
• All other applicable applications deemed necessary
• Install, repair and replace all desktops, laptops, mobile devices, printers, VOIP phones, scanners and copiers
• Provide basic networking (Connection Issues) and authentication support (Domain Login or Application Login)
• Coordinate the creation of all new user accounts
• Assist users with managing all user accounts
• Assist with special projects as deemed necessary
• Assist cybersecurity team with mitigation and remediation efforts as requested

Required Skills & Qualifications:

General

• High school degree or equivalent;
• Must be enrolled in an accredited university/college program
• Or a very recent graduate with a bachelor or grad degree
• Must be at least 18 years of age
• Punctual; on time for work, and on time delivery of commitments
• Excellent written and verbal communication skills
• Self-motivated and able to work without supervision
• Energetic and eager to tackle new projects and ideas
• Ability to maintain confidential information
• A positive can-do attitude and openness to trying things new ways

Technical

• Working knowledge of hardware (desktops, laptops, mobile phones, printers, copiers and VOIP phones)
• General networking (TCP/IP, DNS, and WINS)
• Windows 10
• MS Office, Adobe Products, and WEB applications
• Experience performing virus removal in applications such as malware
• ITIL training preferred
• MacOS working knowledge of setup, install of apps and troubleshooting connectivity preferred

Desired Skills & Qualifications:

· Accustomed to working in a fast paced and changing environment

· Deadline driven, self-motivated, and technically savvy.

· Excellent verbal and written communication skills.

· Superior time management skills.

· Strong attention to detail.

· Ability to be flexible, take direction with ease, including changes to schedule and workflow priorities.

· Critical thinking skills; make assessments and provide solutions to problems.

· Superior customer service. Dedication to providing customers “White Glove Service”.

Why Work At Congruex

No matter what role you play, you are an important part of the One Congruex Family.

Opportunities

We offer opportunities at all levels across the nation – from students to industry veterans – in areas of engineering, construction, and professional services.

Wellbeing

We value the wellbeing of our people and offer competitive compensation, health benefits, wellness resources, 401(k) retirement planning, and employee recognition and leadership development programs. Options may vary by geographic location.

The Fine Print:
Some benefits have eligibility criteria. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.