Training Manager

Training Manager

At CSI Pharmacy (CSI), we are on a mission to provide Specialty Pharmacy services to patients with chronic and rare illnesses in need of complex care.

CSI is a rapidly growing national Specialty Pharmacy. Whether you work directly with patients or behind the scenes in support of the business and its employees, you will use your expertise, experience, and skills to support our patients and our mission.

Summary

The Training Manager leads the design, development, and execution of enterprise training programs that enhance employee capability, performance, and engagement. This role owns the training lifecycle from needs assessment to program evaluation, ensuring alignment with organizational objectives. The Training Manager partners with cross-functional leaders, oversees training systems and standards, and drives continuous improvement across all learning initiatives.

Essential Duties And Responsibilities

1. Lead the design, development, and implementation of scalable training programs for new hires and existing employees
2. Own the organization-wide training calendar, ensuring alignment with business priorities and departmental needs
3. Conduct training needs assessments and partner with leaders to identify capability gaps and learning solutions
4. Develop and maintain training curricula, learning paths, and standardized templates
5. Oversee the planning and facilitation of live, virtual, and on-demand training sessions
6. Manage and optimize the Learning Management System (LMS), including configuration, content management, reporting, and analytics
7. Establish KPIs and evaluate program impact; present findings and recommendations to leadership
8. Coach and guide internal trainers, facilitators, and subject matter experts to ensure high-quality training delivery
9. Ensure training compliance with organizational policies, accreditation bodies, and industry regulations
10. Lead training-related projects from conception to execution, including cross-functional collaboration and stakeholder communication
11. Drive continuous improvement by identifying opportunities to enhance learning experiences, efficiency, and technology
12. Represent the Training function as a strategic partner to HR, department leaders, and executive stakeholders
13. Perform other duties and responsibilities as assigned while consistently representing the company in a professional manner

Qualification Requirements

• 5+ years of experience in Learning + Development, Corporate Training or Organizational Development
• Demonstrated experience designing, delivering, and evaluating learning programs
• Proven ability to manage complex projects and cross-functional initiatives
• Strong instructional design capability; proficiency with adult learning principles and multi-modal learning solutions
• Advanced skills in LMS administration, reporting, and optimization
• Strong analytical ability to measure training effectiveness and recommend improvements
• Excellent communication, facilitation, and stakeholder-management skills
• Ability to influence without authority and drive alignment across diverse teams
• Experience leading or coaching trainers/SMEs preferred
• Demonstrated strategic thinking and ability to translate business needs into training solutions

Education And/Or Experience

• Bachelor's Degree preferred
• 5+ years of hands-on experience building and implementing organizational training programs
• Experience supporting enterprise-wide learning initiatives, preferably in a growing or fast-paced organization
• Consulting or advisory experience in areas such as leadership development, coaching, or performance improvement preferred
• Soft Skills Certifications preferred, i.e. Blanchard, Insights Discovery, Predictive Index, etc.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, climb stairs, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.

The employee frequently lifts and/or moves up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job generally operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. While performing the duties of this position, the employee may travel by automobile and be exposed to changing weather conditions. Occasional travel may be required for live training sessions.

Comments

This description is intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time.

NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.

By supplying your phone number, you agree to receive communication via phone or text.

CSI Pharmacy is an Equal Opportunity Employer