Clinical Liaison

“Improving the lives of those with chronic care diseases while providing solutions to our customers."

Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.

Location: Remote/Hybrid Field-based in San Francisco or San Jose area (Reporting to Milpitas office)

Who We Are:

SuperCare Health (SCH) is the foremost post-acute, in-home respiratory care provider in the Western U.S., dedicated to serving the healthcare needs of our expanding patient population for nearly 50 years. Specializing in respiratory and chronic disease management, we have earned our position as a leader in the industry by delivering innovative solutions that significantly enhance the quality of life for our patients. In addition to our well-established respiratory care division, we are proud to announce the launch of our Diabetes division, further expanding our comprehensive healthcare services. Our unwavering commitment to excellence has established us as a trusted partner for healthcare providers nationwide.

Essential Duties:

Under the general supervision of the Director of Sales, the Clinical Liaison is responsible is a key representative for cultivating quality relationships inside multiple medical facilities, being visible on a daily basis providing prompt service, informing medical staff, patients and family members regarding delivery, request medical documents when needed, while marketing a variety of SuperCare Health DME, Respiratory therapies and/or infusion services.

Responsibilities:

• Coordinating all details of Durable Medical Equipment and Respiratory item deliveries to the Hospital room and to home with the Customer Care Specialist, Dispatcher and Respiratory Department.
• Consulting with the patient and and/or family on receiving the Durable Medical Equipment items to the patients' room prior to discharge whenever possible, to reduce the amount of deliveries to home or deliver to the home if needed.
• Instructing patient/family and caregivers on the appropriate use of Durable Medical Equipment and Respiratory equipment when delivered to hospital room.
• Consulting Director of Sales on any Durable Medical Equipment Respiratory orders for patients.
• Monitor and report referrals from partnered healthcare systems vendors to other companies other than SuperCare Health.
• Ensure partnered vendors and patients satisfaction by completing all procedural and requested follow through.
• Maintain a professional and constant interfacing with patients Managed Care and Primary
• Medical groups to ensure all required pre-authorizations and proper coordination of services when applicable.
• Complete and submit on time all required daily and weekly reports re: activities, patient and vendor interaction.
• Must review and maintain appropriate inventories of equipment in assigned storage/closets to maintain adequate inventory PAR levels set by SuperCare Health.
• Provide Customer Care Department Specialists with essential information needed to properly process insurance or private pay billing.
• Adhere and abide by SuperCare Health's HIPAA policy.
• Understand and adhere to all of SuperCare Health company policies.
• Must submit completed all approved business expenses in a timely manner.
• Must attend all department meetings and in-services scheduled.
• Schedule ongoing community development activities, in-services and seminars on any new Durable Medical Equipment.
• Receives and documents the order for respiratory equipment and or services from the customer service, patient, caregiver, physician, and or family member.
• Collects additional information and or documentation needed from insurance or physician
• Assesses the need of the patient and the best choice of respiratory therapy or services needed
• Communicates with the patient's physician on changes in patient's condition or needs and carries out adjustment to the patient's Plan of Care
• Completes patient accounts paperwork including Plan of Care-treatment/assessments
• Supports SuperCare Health by being loyal and informing the office of concerns and problems to be resolved
• Follows up visit for respiratory patients and assists in continuity of care as needed and determined by policy and procedure
• Acts as liaison between SuperCare Health and the patient, family, caregiver and physician
• Perform all other duties as assigned and required by Department Leadership.
• Be able to execute strategic planning and selling to your referral sources. This includes pre-call planning and the ability to understand that each sales call has an opening, probing questioning, presenting of benefits, and closing for the business.
• Become an expert on our core products of Respiratory Equipment and Supplies including
• Ventilators, Vests, Oxygen, BiPAP, CPAP and any other respiratory related equipment & supplies.
• Meet monthly sales goals and quotas to maximize your commission and to drive revenue for the company.
• Be able to make presentations to physicians, home health agencies, and hospitals regarding our core products and services.

Physical Demands:

• Must be able to walk long distances across large healthcare facilities.
• Must be able to lift and carry equipment and miscellaneous items up to 75 lbs. on a daily basis.

Work Environment:

• Fast-paced Healthcare Facilities with the emphasis on prompt deliveries and coordination of Durable Medical Equipment and services with an effectively with a high level of communication with multiple partnered healthcare vendors. Demands of this job include, but are not limited to coordinating multiple discharges at one time, working under multiple deadlines, and forwarding pertinent discharge information to both SuperCare Medical and appropriate Healthcare staff.

Work Experience Requirements:

• Graduate from accredited RT Care Program (licensed RCP)
• Experience as Respiratory Therapist
• Thorough knowledge and skill related to respiratory care field
• Excellent customer service and communication skills
• People-sensitive characteristics with a genuine desire to help others
• Be able to work on multiple tasks and plan and prioritize activities to achieve results and meet deadlines.
• Strong organizational skills and detail oriented.

Benefits:

• Medical
• Dental
• Vision
• Flexible Savings Account
• 401K
• Voluntary Life Insurance
• Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.

Perks:

• Paid Training
• Paid Time Off
• Sick Time
• Remote Work Opportunity
• Growth Opportunities
• Employee Referral Reward Program
• Employee Discount Program

This position offers an exciting opportunity for a driven individual to blend patient care coordination with business development, making a meaningful impact on both patient outcomes and SuperCare Health's growth.

Any employment proposal is contingent upon satisfactory completion of: Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB Tests

What SuperCare Health is About

"SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.

Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.

Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.

We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.``

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Company Website https://supercarehealth.com/

Company Business Hours - 8:30 AM – 5:30 PM PST

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