Bethel University

Information Technology Department Job Description: Technology Support Specialist

Role

The Technology Support Specialist reports to the Director of User Support. This position is responsible for responding to and resolving day-to-day technology support requests involving desktop and software support, communication systems, educational technology, printers and copiers, general network and cable infrastructure needs, and mobile technology.

Essential Responsibilities

• Help students, faculty, and staff with basic needs and requests.
• Perform repairs and maintenance of end user devices.
• Assist with network switches, communication devices, and cable infrastructure.
• Oversee portable technology inventory and setups.
• Manage campus printing, copying, and scanning devices and supplies.
• Contribute to student, faculty, and staff technological onboarding.
• Maintain organization of technical work areas.
• Respond to all campus support needs in a timely fashion with a high level of customer service.
• Identify opportunities to improve services to the campus with new products or technologies.
• Assist other areas as needed.

Knowledge, Skills and Abilities

Experience:
Minimum of two-years experience in information technology. Experienced in current Microsoft Operating Systems, 365/Office Suite, Microsoft Azure technologies, and mobile technologies. Experienced in current Apple computer systems and mobile technologies. Knowledge of MDM and update technologies for Windows and Mac. Basic knowledge in scripting languages and group policy. Knowledge of network technology (TCP/IP, routers, switches, firewall). Knowledge of VOIP. Knowledge of LMS platforms. Experience in customer service.

Education:
Associate degree in computer science or comparable experience in information technology.

Interpersonal Skills:
Able to communicate professionally with patience, clarity, and kindness. Works collaboratively in a team setting.

Other Skills:
Exhibits initiative and a willingness to learn. Able to quickly grasp and master new skills. Well-organized. Attention to detail. Able to manage projects, resources, and information. Able to function independently within established job responsibilities and parameters. Able to clearly explain technological processes to non-technical users. High regard and adherence to security policy and procedures. Must embody Christian character and able to build relationships across the university.

Physical Requirements

Position requires standing, stooping, crouching, and using hands to grasp. Reaching, walking, balancing, and carrying are required. Occasional lifting of items weighing 40 to 60 pounds.

Working conditions

Position requires working in both indoor and outdoor environments consisting of moderate sound with occasional exposure to very loud sounds. Incumbent may be exposed to hot or chilly temperatures and extreme humidity. Position involves working with electricity and potential for electric shock. Occasional exposure to moving mechanical parts, high precarious places, fumes, toxic or caustic chemicals and vibration is also required.

About Bethel University

The mission of Bethel University, affiliated with the Missionary Church denomination, is to be a community of learners building lives of commitment for leadership in the Church and world. Bethel's liberating academic programs challenge the mind, enlarge the vision, and equip the whole person for lifelong service.

Launched in 1947, Bethel is urban situated in the northern Indiana region hosting 250,000 residents, seven colleges (including Notre Dame), the 2nd largest shopping district in the state of Indiana, 15,000 businesses, 50 parks, and beautiful riverwalk developments in South Bend and Mishawaka. Resort venues on Lake Michigan are 45 minutes away. The university community is composed of about 1,500 traditional and adult/graduate students from 35 states, 90 students born outside the United States, and 225 full-time employees. Bethel also hosts more than 8,000 guests annually to arts productions, 25,000 annually in conference services, and many thousands of community members in support of 40 national athletic championships.

Bethel's 20,000 alumni occupy 49 states and 64 world areas and enjoy a medical school acceptance rate double the national average, 100% job placement rate in Nursing whose program was ranked No. 7 in the United States, a Top 4% finish nationally in competitive math performance tests, and 100% pass rate every year on the national performance standard for a unique academic major in American Sign Language.

For more information, visit our website at

Bethel University does not discriminate on the basis of race, color, age, sex, disability, national or ethnic origin in employment opportunities, in keeping with applicable state and federal laws. In keeping with the mission of the institution, Bethel University seeks applicants with a strong commitment to the values and lifestyle of evangelical Christianity and who profess a personal relationship with Jesus Christ. As a Christian institution, we require faculty and staff to adhere to the University's Lifestyle Covenant and to enforce a religiously based statement of responsibilities for all University employees. Women and minorities are encouraged to apply. Bethel University, as an educational institution operating under the auspices of the Missionary Church, reserves the right to prefer employees on the basis of religion (Title VII, Sections 702-703, United States Civil Rights Act of 1964 as amended).