About Us
Welcome to Bet On You LLC, an Allstate Insurance Agency. Our mission is simple: empower our community and protect tomorrow. We are a passionate, competitive, and high-performing team that thrives on collaboration, accountability, and results. Our people-first, customer-centered culture is built on excellence, integrity, and service, delivering an outstanding experience in every interaction.
About the Role
We are seeking a dedicated, detail-oriented, and bilingual (English/Spanish) Customer Service Professional who is passionate about delivering exceptional service. The ideal candidate is a strong communicator with a friendly, professional demeanor, capable of resolving complex client inquiries while delivering a world-class customer experience. You should be comfortable navigating CRM systems, managing customer interactions, and maintaining high accuracy and compliance standards.
You will play a key role in building customer trust, driving retention, and delivering a seamless service experience, helping clients confidently navigate their insurance needs.
Hourly Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
We welcome you with open arms at 8:30 am to 5:30 PM. M-F in our state-of-the-art office.
Handle inbound and outbound customer calls, emails, and chats
Process policy changes, endorsements, and updates
Assist customers with billing, payments, and account questions
Support claims by providing guidance and status updates
Prevent cancellations through problem resolution and retention efforts
Manage renewals and policy reviews
Deliver professional, empathetic, and efficient customer service
Accurately document all interactions and follow compliance procedures
Maintain productivity, quality, and service level standards
Collaborate with sales, underwriting, and management teams
Fluent in English and Spanish (verbal and written)
High school diploma or equivalent.
Strong verbal and written communication skills
Excellent listening and problem-solving abilities
High emotional intelligence and customer-focused mindset
Ability to remain calm and professional under pressure
Strong attention to detail and accuracy
Ability to multitask and navigate multiple systems
Basic to intermediate computer skills (CRM, email, phone systems)
Reliable attendance and strong work ethic
Ability to follow processes, procedures, and compliance standards
Client Support Specialist - Entry Level • Hollywood, FL, US
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