Posting Type
Remote/Hybrid
Job Overview
The Workforce Management Analyst supports effective staffing, scheduling, and capacity decisions across the Relativity Success organization. This role translates forecasted demand, operational insights, and qualitative business inputs into optimized schedules, staffing recommendations, and workforce performance insights that support service level and customer experience goals.Job Description and Requirements
Responsibilities
Interpret forecasting plans to provide capacity planning and interval staffing requirements to meet forecasted volume and achieve expected service level goals, leveraging WFM software
Build,maintain, andoptimizeglobal schedules, including coverage models, shift structures, and intraday adjustments, to ensure alignment with forecasted volumes and business priorities.
Partner with global Workforce Management peers toidentifyopportunities for workforce optimization, process improvement, and consistent best practices across regions and teams.
Support andmaintainworkforce management and telephony systems (e.g., Calabrio, Vonage), ensuring data accuracy, configuration integrity, and reliable outputs for planning and reporting.
Analyze and deliver recurring workforce and performance reporting toidentifytrends, risks, and improvement opportunities, translating data into clear, actionable insights that support operational and leadership decision-making.
Own analytical inputs for capacity planning bymaintainingstaffing and capacity models that incorporate quantitative data (e.g., volume, productivity, shrinkage) and qualitative drivers such as onboarding demand, proactive account engagement,andproduct or process changes.
Conduct scenarioanalysis to assess capacity risks, staffing tradeoffs, and operational impacts, and present clear, data-driven recommendations to leadership.
Contribute to the evaluation, adoption, and enablement of workforce tools, features, and enhancements, including automation and AI-assisted capabilities, through analysis, testing, documentation, and training support.
Collaborate cross-functionally with Success leadership, operations, and analytics partners to support workforce-related initiatives and ensure alignment with broader organizational goals.
Perform other duties as assigned to support evolving business and operational needs.
Minimum Qualifications
3years of experience in Workforce Management, operations analytics,or a relatedanalytical role supporting service or operations teams.
Strong analytical skills withdemonstratedability to interpret data,identifytrends, and translate findings into actionable recommendations.
Advancedproficiencyin Microsoft Excel, including complex formulas, data manipulation, and analysis.
Experience working with workforce management, telephony, or operational systems; familiarity with tools such as Calabrio preferred.
Ability to manage multiple priorities in a fast-paced, operational environment and maketimely, data-informed decisions.
Strong written and verbal communication skills, with the ability to clearly explain analysis and recommendations to diverse stakeholders.
Familiarity with CRM platforms (e.g.,Salesforce) and integrating operational data across systems.
Ability to workduring U.S. dayside delayed hours (~11:00 AM-7:00 PM CST) to support global operations, including APAC.
Preferred Qualifications
Experience supporting workforce planning, scheduling, or performance analysis in a SaaS, technology, or subscription-based business.
Exposure tocapacity planning, staffing analysis, or forecasting concepts, including consideration of productivity, shrinkage, anddemanddrivers.
Demonstrated curiosity and initiative in learning and applying new analytical tools, automation, and AI-enabled capabilities to improve workforce planning and operational insights.
Relativity is committed to competitive, fair, and equitable compensation practices.
This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.
The expected salary range for this role is between following values:
$70,000 and $104,000The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.
Required Skills:
Business Intelligence (BI), CRM Administration, Data Analysis, Data Visualization, Forecasting, Marketing Operations, Performance Metrics, Revenue Recognition, Salesforce (Software), Sales OperationsWorkforce Management Analyst • Billings, MT, United States
Description Vehicle Management/Facilities Assistant Department: Maintenance Immediate Supervisor: Director of Environmental Services Positions Supervised: None Status: Non-Exempt Job Summary Manage...Show more
Key Autism Services is seeking dedicated Board Certified Behavior Analysts (BCBAs) to join our team We are currently offering relocation packages for BCBAs interested in relocating to any of our lo...Show more
What are you looking for in your next opportunity—growth, purpose, ownership, and real.At Bankers Life, we're looking for driven individuals who want more than just a job.As a wealth management tra...Show more
DataAnnotation is committed to creating high-quality AI.Join our team to help train the next generation of AI while enjoying the flexibility of remote work and the freedom to set your own schedule....Show more
Join to apply for the Remote BCBA Position role at BK Behavior We’re seeking Board Certified Behavior Analysts (BCBAs) who are ready to make a meaningful impact while being supported every step of ...Show more
DataAnnotation is committed to creating high-quality AI.Join our team to help train the next generation of AI while enjoying the flexibility of remote work and the freedom to set your own schedule....Show more
Earn While You Job Search — Become a Surrogate ✨.Searching for your next opportunity while supporting your family isn’t easy.What if you could earn meaningful income.Why This Opportunity Stands Out...Show more
A leading behavior analysis organization is seeking Board Certified Behavior Analysts (BCBAs) for a remote position.This role offers competitive pay, flexible work options, and extensive training t...Show more
Customs and Border Protection Officer (CBPO).Customs and Border Protection (CBP) offers those interested in a career in law enforcement anexceptional opportunity to work with an elite team of highl...Show more
Remote Jobs are now available in your area.This position is a work from home position.You will not need to come into the office.Benefits: Health Insurance, 401K, Vacation& PTO.Apply now! Work from ...Show more
Job Title: Work From Home Customer Service Representative.As a Work From Home Customer Service Representative at Amazon, you will be the first point of contact for customers seeking assistance.You ...Show more
Econometric Data Analyst (Stata SE).AI labs train foundational models and enterprises build AI agents.We provide frontier evaluations and reinforcement learning environments used to improve LLM cap...Show more
Data Entry Specialist (Remote).We're looking for a detail-oriented Data Entry Specialist to join our team from home.In this role, you'll be responsible for accurately inputting, updating, and maint...Show more
Amazon needs you as a flex driver Representative (Work From Home) to help their mission of making customers lives easier.If you are looking for outstanding pay, flexible part-time, full-time and se...Show more
Our work environment is fast-paced and requires team members to provide excellent customer service, be detail-oriented, to learn quickly and have strong organizational skills.Most importantly, we w...Show more
Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience.Slice Merchant Services offers innovative payment processing solutions...Show more
