Parts Support Assistant

Are you highly organized and detail-oriented? Do you enjoy working with a supportive team? If so, we have an immediate opening for a Parts Support Assistant at RSC Mechanical. Join our family-owned company and contribute to our commitment to integrity and excellence since 1988.

About Us:

RSC Mechanical is a reputable company that provides exceptional service, repair, maintenance, and installation services nationwide. We value hard work, honesty, reliability, and trustworthiness. As a member of our office team, you will play a crucial role in supporting our technicians and ensuring smooth operations.

Skills:

• General computing skills, organizational skills, and analytical skills
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and Google Documents
• Strong communication skills, including listening, verbal, nonverbal, and written skills
• Excellent time management skills and ability to meet deadlines
• High standards of quality customer service
• Ability to maintain confidentiality

Responsibilities:

• Learn about department processes from start to finish
• Work with various software platforms, including Ventus, Google Docs, Microsoft, and Outlook
• Efficiently submit quotes through customer portals and email
• Assist in renting lifts/cranes
• Assist in obtaining ISE numbers
• Assist in receiving Part Order Forms and creating T: Drive folders
• Follow up on all quotes after 2 weeks
• Expire quotes after 30 days (unless specified not to)
• Assist in keeping Google Docs up to date
• Find and deliver approvals to Account Parts Coordinator
• Help create tickets for Preventative Maintenance Follow-ups
• Assist in creating freight and shipping labels for returns
• Assist in entering credit card purchases into tickets and receipts into documents
• Assist with various purchasing tasks to ensure continuity and efficiency within the department
• Effectively collaborate with the team to maintain operational fluidity
• Perform other related duties as assigned by management

Qualifications:

• Assist in any day-to-day office operations (i.e., filing, typing up proposals, direct mailings, any special projects from managers)
• Must always maintain a professional manner of communication
• Be adaptable with your schedule according to the needs of the department
• Think before you speak, write, text, tweet, post/comment on social media
• Limit emotion from emails, phone calls, and text messages
• Maintain a professional and well-groomed appearance

Benefits:

• Affordable Health Benefits - Medical, dental, and vision plans that won’t break the bank.
• Pet insurance - Because we care about your whole family.
• 401(k)with 5% Company Match - Fully vested from day one.
• PTO and Holiday Pay - Recharge with PTO and enjoy 6 paid holidays.
• Weekly Paydays - Through direct deposit.
• Exclusive Employee Perks - Free legal, financial, and mental health services. Plus, discounts on concerts, theme parks, hotels, and more.

Compensation: $18 per hour to start, with opportunities for growth based on performance.

Schedule: 40 hours a week, Monday–Friday, 8:30 AM–5:00 PM

Work Location: Fully on-site in Clinton Township, MI.

RSC Mechanical is a full service maintenance, contracting and construction provider specializing in refrigeration, heating and cooling.
RSC is a family owned and families run company headquartered in Clinton Township, Michigan with regional offices located in the Northeast and Southeast United States.
Since our foundation, by Randy S. Chabot in 1988, we have perpetually worked to train, mentor and educate ourselves to be the best managers, mechanics and administrators in our field. The RSC family is constantly building each other up so we can achieve great things and provide for one another.
This company was founded upon methods of operation that ensure our customers can maintain the freshest and highest quality products with the greatest efficiency. Our focus is service and we look forward to helping you service your customers.