Job Description
The Distribution Operations Specialist is responsible for ensuring accurate and efficient daily operations of all distribution accounts. This role combines warehouse responsibilities with customer service support. Shift M-F 1pm to 10pm.
Responsibilities:
1. Warehouse Operations:
- Repack or re-box cases per customer instructions. Operate shrink-wrap machine if required.
- Receive, count, and inspect inbound shipments accurately.
- Safely unload shipments and move products to appropriate storage locations, utilizing forklift if qualified.
- Maximize space usage in storage areas and ensure proper stock rotation.
- Pick orders accurately and transport them to shipping locations using material handling equipment.
- Verify outbound shipments for accuracy and completeness.
- Maintain equipment and assigned areas in a neat, clean, and orderly fashion.
- Keep accurate inventory records, assist in physical inventories, and cycle counts.
- Repack or re-box cases per customer instructions. Operate shrink-wrap machine if required.
- Must be able to lead, train and coordinate warehouse contract labor to execute all functions according to Expeditors operational excellence expectations
2. Customer Service Support:
- Process and input customer orders and distribution accounts accurately.
- Generate necessary paperwork and information for work orders.
- Run stock reports to check product availability.
- Provide accurate and timely daily operational reports.
- Conduct invoicing and handle billings with associated documentation.
- Coordinate special shipping requests with relevant departments.
- Trace orders and notify customers of any updates.
- Maintain excellent working relationships with customers, promptly responding to inquiries and resolving complaints.
- Handle returned merchandise efficiently and ensure proper credit is given to the customer.
- Assist with clerical tasks, filing, and research.
- Support DST Supervisor in keeping and updating SOPs, process checklists and training guides
Qualifications
- Education: High school degree preferred.
- Experience: Minimum 6 months or more in a warehouse-related role and minimum 2 years in a customer service support role, preferably with inventory control and/or distribution operations experience.
- Knowledge/Skills: Basic math, reading, and writing abilities. Proficiency in software applications such as MS Word and MS Excel. Good communication skills. Typing speed of 30 wpm and 10-key proficiency. Ability to work independently with minimal supervision.
- Must be able to lift up to 50 lbs
- Special Requirements: Excellent work habits. Background check may be required based on location.
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