Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.
The Royal Caribbean Group has an exciting career opportunity for a full time Lead, Data Analyst reporting to the Manager, Contact Center Analytics & Solutions.
Position is onsite and based in Miami, FL
The Lead Data Analyst serves as the senior analytical and technical expert for the Global Travel
Services (GTS) organization, overseeing data strategy, reporting, insights, and automation that
support call center operations and guest travel coordination. This role provides end‑to‑end leadership across analytics initiatives—spanning data architecture, dashboard development, forecasting, data modeling, SQL engineering, and cross‑functional project execution.
The Lead Data Analyst supports operational leadership by uncovering trends, identifying opportunities, and translating data into recommendations that drive performance and enhance the
guest experience. This position has direct leadership responsibility for one or more analysts, including coaching, training, workload prioritization, and skill development. The role ensures high standards of quality, fosters a culture of continuous improvement, and strengthens analytical capabilities across the GTS organization.
Essential Duties and Responsibilities:
Qualifications, Knowledge and Skills:
Lead, Data Analyst • Miramar, FL, US
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