Scheduler CSR – Medical Office – Bilingual English/Spanish
We have an immediate opportunity for a Bilingual Central Scheduling Representative to work in a busy community health clinic. This is a busy office with a focus on patient quality care. The Bilingual Scheduler CSR is responsible for answering and routing all incoming calls, and all tasks related to scheduling, updating patient information, forwarding calls and taking messages.
Hours: 8:30am to 5pm Mon-Fri, with rotating evenings from 11:30am to 8pm, and every other Saturday from 8am to 12pm
Pay: $15.23
Benefits: Furst Benefits
Scheduler CSR Responsibilities:
Ability to answer high volume incoming calls in a fast-paced environment
Ability to determine reason for the call and make appropriate connection
Document phone encounters in the electronic medical record system concisely and accurately
Coordinate with staff to ensure patient triage healthcare needs are met
Schedule patient appointments accurately using clinic standards and guidelines
Verify and update patient demographics
Collect and track data for routine reporting
Scheduler CSR Requirements:
High school diploma or equivalent; Associate degree preferred
Professional and courteous demeanor
Familiarity with medical terminology a plus
Demonstrate good grammar in speaking and writing
Must be able to communicate accurately and make quick judgement decisions for clinic services
Ability to understand and follow verbal and written communication
Work well in a team environment
Strong customer service skills
Punctual and dependable
Ability to work with upset or angry callers on a regular basis
The Bilingual Scheduler CSR position requires an ability to work well under pressure and with diverse personalities. These are challenging but rewarding opportunities! Please apply here or contact Courtney or Denessa at 815-229-7810.
Medical Scheduler CSR Bilingual • Rockford, IL, US
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