Step into a leadership role where you guide field technicians, support operational standards, and help keep daily service running smoothly between the office and the field.
Annual salary ranging from $80,000 to $150,000 with performance based KPI incentives
Paid holidays and paid vacation time
Monday through Friday schedule approximately 7am to 5pm with occasional weekend responsiveness or on call needs
Medical, dental, and vision coverage
Short term disability and long term disability protection
401(k) retirement plan
Company provided uniforms
Team environment focused on improvement, accountability, and collaboration
Strong commitment to professionalism, ethical service practices, and high service standards
Privately owned business with strong ties to the local community
Structured systems and clear expectations that help teams stay aligned and productive
As the Service Manager at Apollo Plumbing & Rooter, you will work from Everett, Washington and serve as the connection between office operations and field technicians. Your focus will be supporting service technicians and installation teams while ensuring company procedures, service quality, and operational goals are followed.
Lead and support service technicians and installation crews in their daily work
Coordinate communication between office staff and field teams
Train and evaluate field technicians alongside the Operations Manager
Conduct ride along evaluations and offer coaching to technicians
Confirm repairs and installations meet company quality standards and permitting requirements
Communicate department goals and track performance expectations
Manage schedules and workloads to maintain efficient operations
Work with dispatch to help maintain effective scheduling and service flow
Provide guidance to technicians facing technical challenges in the field
Address customer concerns to support a positive service experience
Reinforce OSHA safety practices and promote a safety focused workplace
Support company initiatives, service opportunities, and membership programs when applicable
Handle administrative duties such as technician paperwork, evaluations, and expense reports
Maintain company policies, professional standards, and team accountability
Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.
Plumbing license preferred but not required
High school diploma
Valid driver’s license
Basic computer skills including Microsoft Office
Strong verbal communication, written communication, and interpersonal skills
Knowledge of current plumbing codes and regulations
Understanding of financial and accounting principles related to plumbing operations
Ability to work extended hours when needed
Ability to work in both office and field environments
Apollo Plumbing & Rooter is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #red
Service Manager • Everett, WA, US
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