Talent.com
Automotive Customer Service Advisor
Automotive Customer Service AdvisorGrease Monkey #41 • High Point, NC, US
Automotive Customer Service Advisor

Automotive Customer Service Advisor

Grease Monkey #41 • High Point, NC, US
30+ days ago
Job type
  • Full-time
Job description
Benefits:
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

Company Overview
Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey® brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey® is the nation’s largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey® International, LLC is the nation’s largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.
Our Grease Monkey® Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey® Technician Training & Certification Program. Grease Monkey® certified pit crews offer drivers an exceptional experience, delivered with speed and precision.
Position Overview
The Customer Service Specialist is responsible for all aspects of customer service in a Grease Monkey center, and light clerical duties. This is an hourly position.
Essential Duties and Responsibilities
Provide Exceptional Customer Service
  • Maintain communications with waiting customers, keep them informed of wait times, answer questions. Answer telephone, direct calls, and answer customer inquiries.
  • Educate customers regarding the condition of fluids and filters, services available, promotions, and product guarantees.
  • Remind customers to submit feedback about their visit.
  • Thank all departing customers, remind them to return.
  • Review Service Order Ticket thoroughly with customers at check-out, explain services performed, purpose of static sticker, and reminder card.
  • Process all payments using the computer system and credit card machine.
  • Perform courtesy work when needed.
  • Assist manager in resolving customer complaints.
Maintain Customer Waiting Area
  • Make coffee; keep fresh coffee available at all times.
  • Clean and straighten the coffee service area. Clean and straighten waiting room chairs and tables. Clean waiting area restrooms, and stock restroom supplies a minimum of three times during the day.
  • Stock and maintain current reading materials ensuring it is appropriate for children. Stock supply of cups, creamer, sugar, and stirrers.
Maintain Front Office Area
  • Clean and straighten countertop and desk. Clean computer and equipment. File and organize paperwork (assist manager).
  • Stock Service Order Tickets.
  • Input vendor shipments on computer
Other Duties and Responsibilities
  • Place customer quality assurance calls, write customer thank you notes.
  • General center maintenance and cleaning duties.
  • Attend crew meetings as required.
  • Run errands and perform other duties as assigned by a Supervisor.
Job Qualifications
  • Excellent customer service skills
  • Basic literacy (ready, writing, math skills), Verbal and written communication skills, Keyboarding skills, Beginning computing skills
  • Attention to detail and accuracy
  • Previous customer service and general office experience necessary
Working Conditions
Equipment Used: Computer. Environment: Some exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.
Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and keyboarding.
Benefits/Perks
  • Discounted Services for Employees
  • Flexible Hours
  • Opportunities for Advancement

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Grease Monkey Corporate.

Create a job alert for this search

Automotive Customer Service Advisor • High Point, NC, US

Similar jobs

Customer Service Technician

BrightspeedKernersville, North Carolina, United States
Full-time

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwes...Show more

 • Promoted • New!

Customer Service Agent - Part Time Panelists Needed - Remote

ApexFocusGroupHigh Point, North Carolina, US
Remote
Full-time +1

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Customer service representative agent expe...Show more

 • Promoted

Medical Equipment Customer Service Team Leader

Rotech Healthcare Inc.High Point, North Carolina, United States
Full-time

Join a Leader in Home Healthcare.As a national leader inventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to ...Show more

 • Promoted

Customer Service Agent (PT or FT)

Delta AirlinesHigh Point, NC, United States
Full-time

There are 75,000+ reasons to join Delta Airlines - every current employee has their own.You will keep climbing with complete Compensation & Benefits, amazing Growth & Development and unmatched Trav...Show more

 • Promoted

Service Technician

B & H Heating and Air ConditioningHigh Point, NC, United States
Full-time

Position:Service Technician Pay:Clear Path up to $100k Annually! Compensation Breakdown $28-$38 Per Hour Commission Pay on Add-Ons! Change Out Leads, and PM Agreements Sales Potential Annual Earnin...Show more

 • Promoted

Customer Service Representative/AP

Carpenter Co.High Point, NC, United States
Full-time

Do you want to be part of a team that aspires to improve the quality of life for others? Are you interested in efficient manufacturing processes that promote sustainability? Do you feel a sense of ...Show more

 • Promoted

Customer Service Associate - Earn Commissions

Zips Car WashHigh Point, NC, US
Part-time
Quick Apply

Do you love interacting with people and making someone’s day better?.Are you enthusiastic about helping others and looking for a.Time Customer Service Associate (CSA).South Main Street, High Point,...Show more

Automotive Mechanic

CarmaxSummerfield, NC, United States
Full-time

Greensboro NC - 3412 W Wendover Ave, Greensboro, North Carolina, 27407.CarMax, the way your career should be! .CarMax is now hiring Automotive Technicians! Start loving what you do at CarMax.Ensure...Show more

 • Promoted

Customer Service - Work from Home $45 per hour

GL1High Point, North Carolina
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...Show more

 • Promoted

Work-From-Home Product Advisor - $45 per hour

Great LionHigh Point , North Carolina
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...Show more

 • Promoted

Retail Parts Pro

Advance Auto PartsThomasville, NC, United States
Full-time

Job Description What is a Retail Parts Pro? Professional level sales position capable of supporting advanced functions of the DIY business.The role has expert knowledge of store systems, advanced a...Show more

 • Promoted

Customer Service Representative

AmeristaffMayodan, NC, United States
Full-time

AmeriStaff Employment and Staffing Solutions is seeking a Customer Service Representative for a client in Mayodan, NC.The ideal candidate will be detail-oriented, dependable, and capable of support...Show more

 • Promoted

Remote Benefits Advisor (50k-90k per year)

Professional CareersSummerfield, North Carolina
Remote
Full-time +1

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r...Show more

Benefits Customer Service Coordinator (50k-90k per year)

Professional CareersSummerfield, North Carolina
Full-time +1

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r...Show more

Automotive Technician

AAMCO Transmissions and Total Car CareHigh Point, NC, US
Full-time
Quick Apply

As a General Automotive/R&R Technician you will be called upon to service a broad range of vehicle repair issues and to quickly identify the cause of performance problems.Inspect, diagnose and repa...Show more

Remote Customer Service Representative $45 per hour

GL1High Point, North Carolina
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...Show more

 • Promoted

Financial Advisor

Pinnacle BankHigh Point, NC, United States
Full-time

At Pinnacle, our goal is to create an atmosphere where people become fully engaged, enjoy what they're doing and be successful.We work to ensure that every associate embraces what makes Pinnacle di...Show more

 • Promoted

Customer Service Representative

The Recruiting SpecialistHigh Point, NC, United States
Full-time

We are looking for a strong Customer Service Representative for local Furniture company located in High Point, NC.Responsibilities will include assisting customers with inquiries, processing orders...Show more