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Regional Account Director
Regional Account DirectorAristocrat Technologies Inc • Boston, MA, US
Regional Account Director

Regional Account Director

Aristocrat Technologies Inc • Boston, MA, US
30+ days ago
Job type
  • Full-time
Job description

The Regional Account Director will lead the strategic direction, execution, and performance of all account management activities across the region. This role leads all aspects of a group of Senior Account Managers and is responsible for ensuring outstanding customer success, operational excellence, and long-term growth of the iLottery program. The ideal candidate is a seasoned leader with deep experience in client relationship management, contract oversight, and cross-functional collaboration in a fast-paced, regulated environment.

What You'll Do

Leadership & Team Management

  • Lead, mentor, and develop a high-performing team of Senior Account Managers across North America.

  • Establish clear goals, benchmarks, and performance metrics aligned with business objectives.

  • Develop a culture of accountability, collaboration, and continuous improvement.

Strategic Customer Success

  • Serve as the executive sponsor for key iLottery accounts and vendor partnerships.

  • Drive strategic alignment between customer goals and internal delivery capabilities.

  • Oversee the development and execution of joint success plans with customers.

Operational Oversight

  • Ensure consistent delivery of services and fulfillment of contractual obligations across all accounts.

  • Monitor and improve service level performance, issue resolution, and customer satisfaction.

  • Lead cross-functional initiatives to optimize account operations and support scalability.

Contract & Compliance Management

  • Be responsible for contract negotiations, renewals, and compliance with SLAs and regulatory requirements.

  • Partner with legal and finance teams to handle risk and ensure contractual integrity.

Market Strategy & Growth

  • Analyze market trends and customer feedback to inform strategic decisions.

  • Find opportunities for expansion, upsell, and innovation within existing accounts.

  • Collaborate with product and marketing teams to align offerings with customer needs.

Executive Reporting & Insights

  • Provide regular updates to executive leadership on account health, risks, and opportunities.

  • Deliver actionable insights based on performance data, customer feedback, and market intelligence.

What We're Looking For

  • Bachelor’s degree in Business, Marketing, or related field; MBA preferred.

  • 15+ years of experience in account management, customer success, or operations leadership.

  • 5+ years of experience in the iLottery or gaming industry, with direct oversight of Lottery partnerships.

  • Consistent record of leading large teams and handling complex customer relationships.

  • Strong critical thinking, negotiation, and communication skills.

  • Deep understanding of contract management, SLAs, and regulatory environments.

  • Ability to travel as needed across North America.

  • Executive presence with the ability to influence senior partners.

  • Passion for customer success and operational excellence.

  • Experience working with government or public sector clients.

  • Familiarity with digital gaming platforms and emerging technologies.

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Regional Account Director • Boston, MA, US

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