IDEALFORCE has a contract position available immediately for Application Support Specialist to join our customer in Phoenix, Arizona. This is an ONSITE position. Please find below additional details about this job. Kindly respond with your most up-to-date resume if you would like to pursue this opportunity. Client is considering only local candidates for this position.
The Application Support Specialist provides technical support to end users for a variety of Arizona Department of Education applications.
Responds to specific needs of teachers and administrators and complex customer inquiries via phone and email
Provides one-to-one training to end users regarding systems functionality to audiences with varying levels of computer experience
Answers general "how-to" questions for a variety of ADE applications, such as password support and troubleshooting content issues
Updates and maintains logs of customer support issues within ADE systems and escalates issues that cannot be resolved to the IT team
Performs other duties upon request.
Associates degree or equivalent from a technical school; Bachelor's degree in information technology, education, or related is preferred
Minimum of 1 year technical help-desk work experience required
Basic technical knowledge of databases, networking, web servers, computer hardware and browsers required
Knowledge of the Arizona k-12 school system preferred
Working knowledge of student information systems and project management software preferred
Demonstrated ability to use discretion and make sound decisions
Ability to excel in a collaborative and distributed team environment
Ability to work with a minimal amount of direction while being pro-active in keeping their management informed of project related issues
Ability to work under pressure
Ability to respectfully question ideas and share a point of view with others in support of the business requirements and needs
Proven strong problem-solving skills, troubleshooting, and root cause analysis
Excellent written and verbal communication skills
Strong aspiration to learn new technologies
Proven strong relationship-building and communication skills with team members and business users
Ability to maintain confidentiality
-Windows 7 - Intermediate - 3 yrs exp
-MS Office - Advanced - 3 yrs exp
All your information will be kept confidential according to EEO guidelines. All candidates who are authorized to work in the US are encouraged to apply. Candidates must clear the background check prior to commencing the assignment.
Third party candidates:
Email your candidate/s resume to pete dot tylor at idealforce.com along with the following details: Rate, Current location, and Availability.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Application Support Specialist(36140) • Phoenix, AZ, United States
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