Senior Technical Product Manager, Field Engineering

The Data Center Field Engineering Team is the engineering owner for the lifecycle of AWS data centers. This includes supporting new designs/innovations through data center end-of-life, with a focus on root cause analysis of failures, capacity and availability improvement, and optimization of the existing fleet.

We're looking for an experienced Senior Product Manager - Technical to join our Field Engineering team and lead the development of our Root Cause Analysis product and business operations. In this role, you will define product strategy, own the roadmap, and drive execution of a platform that integrates multiple enterprise systems to achieve world class uptime for our customers.

You will partner closely with multiple engineering disciplines including mechanical/electrical, reliability and quality, software, and data engineering teams as well as operations staff and project execution/delivery teams regularly. You will make strategic decisions regarding product priorities, technical architecture, and overall program direction. You will be capable of connecting long-term product vision with rapid growth patterns of AWS, translating Field Engineer pain points into technical requirements, and balancing immediate and long-term delivery needs.

You must be adept at identifying and communicating upcoming risks, issues, and bottlenecks as well as be instrumental in resolving those issues, often cross multiple departmental boundaries to achieve your goal. You must possess a strong sense of organization, communication and team building skill-sets that foster robust working relationships for both internal and external stakeholders.


Key job responsibilities
•Define and own product strategy and feature roadmap with contributions to bi-annual planning cycles
• Translate Field Engineer needs into technical requirements, functional specifications, and integration designs across platforms
• Partner with software development teams to evaluate technical proposals, assess architectural risks, and ensure scalability for global operations
• Prepare narratives for executive leadership with recommendations which articulate decision points relative to cost, timing, and strategic trade-offs.
• Learn and understand the AWS data center lifecycle specific to Data Center Engineering, globally.
• Provide direct support to Field Engineers including trainings on new and existing processes.
• Interface with internal Field Engineering teams and their partners to promote standards that maintain consistency and reliability in work-products delivered. Standardize inputs/outputs globally.
• Create strong end-to-end team processes/mechanisms that include training (buy-in) and validation of success through metrics-based criteria.
• Manage global program ownership for processes and strategic initiatives that encompass all engineering disciplines.


A day in the life
Why AWS?
About AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud
platform. We pioneered cloud computing and never stopped innovating — that’s why customers
from the most successful startups to Global 500 companies trust our robust suite of products and
services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster
a culture of inclusion that empower us to celebrate our differences. Ongoing events and learning
experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of
sacrifices at home, which is why flexible work hours and arrangements are part of our culture.
When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the
cloud.

Mentorship & Career Growth
We have a career path for you no matter what stage you’re in when you start here. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer.
That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing
resources here to help you develop into a better-rounded professional.

About the team
Amazon's vision is to be the world's most customer-centric company, and this role is key to that vision. As a Field Engineering Technical Program Manager, you will be leading teams to optimize global programs to meet ever-evolving customer needs as we continue expanding our data center fleet to hyper-scale. As an ideal candidate you:

• Possess Strong Engineering Judgement and are able to provide recommendations despite uncertainty
• Are detail and data oriented
• Have experience managing engineering projects.
• Build trust and relationships with different stakeholders (e.g., Operations, Commissioning, Construction and Design)
• Up to 25% travel expected.
• Have fun and work hard!

Each day you will interact with different teams responsible for all aspects of the data centers. You will prioritize your activities to support data center capacity availability and safety focusing on the actions that are most impactful. You will have the opportunity to work on projects locally and globally.

If you meet these qualifications, exude passion, and enjoy the challenge of innovative projects at hyper-scale, this job is for you!

Our team is dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.

BASIC QUALIFICATIONS

- 7+ years of technical product or program management experience
- Bachelor's degree in Engineering, Computer Science, or a related field
- 5+ years of industrial or commercial engineering in mission critical facilities including but not limited to: data centers, power generation or oil and gas facilities experience

PREFERRED QUALIFICATIONS

- Experience bridging technical and business teams to collect and refine requirements, prioritize incoming work requests, and ensure all committed work is delivered on time
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience in an operational environment developing, fast-prototyping, piloting and launching analytic products
- Experience owning/driving roadmap strategy and definition
- Experience in building and driving adoption of new tools
- Experience with workflow automation tools and business process management platforms

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.