Billing Coordinator

Combined Insurance, a Chubb Company, is seeking a Billing Coordinator to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals!

Job Summary

This role is responsible for providing quality service to customers and supporting business partners using various systems and administrative processes that are focused on premium application and billing administration at the coverage and account level for Combined US

The Billing Coordinator role has a direct impact on customer experience and customer loyalty, which supports company growth. This role is primarily focused on the completion of standard tasks that center on timely and accurate execution of standard procedures. Work is performed under general supervision provided by the team manager and in accordance with established standard operating procedures.

This position requires strong analytical skills, relationship management, communication, sound judgment, organizational skills, and problem resolution to meet the diverse needs of our clients.

Responsibilities

• Proactively manage multiple policies and accounts, ensuring accurate premium application and billing administration.
• Collaborate with business partners to resolve billing inquiries and ensure timely payment application at the policy level.
• Conduct premium payment audits to assist clients in identifying discrepancies or missing payments.
• Communicate billing information effectively to internal and external partners to enhance customer understanding and satisfaction.
• Support past due premium management goals, including collections and account reconciliations within established guidelines.
• Work closely with internal teams (., Implementation, Client Relationship Managers, Underwriting) to address billing challenges and document resolutions.
• Manage suspense and unapplied premium resolutions, ensuring accuracy in all billing processes.
• Build and maintain strong relationships with stakeholders, addressing concerns and developing action plans as needed.
• Utilize judgment to evaluate service issues and propose actionable solutions within the scope of authority.
• Identify trends in service performance and participate in projects aimed at continuous improvement in efficiency and customer experience.
• Handle a full caseload while consistently meeting service level expectations and complete additional duties as assigned.

COMPETENCIES

• Problem Solving:Takes an organized and logical approach to thinking through problems and complex issues.Simplifies complexity by breaking down issues into manageable parts.Looks beyond the obvious to get at root causes.Develops insight into problems, issues and situation.
• Continuous Learning:Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally.Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise.Takes advantage of formal and informal developmental opportunities.Takes on challenging work assignments that lead to professional growth
• Initiative:Willingly does more than is required or expected in the job.Meets objectives on time with minimal supervision.Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference.
• Adaptability:Ability to re-direct personal efforts in response to changing circumstances.Is receptive to new ideas and new ways of doing things.Effectively prioritizes according to competing demands and shifting objectives.Can navigate through uncertainty and knows when to change course
• Results Orientation:Effectively executes on plans, drives for results and takes accountability for outcomes.Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities.Takes full accountability for achieving (or failing to achieve) desired results
• Values Orientation:Upholds and models Chubb values and always does the right thing for the company, colleagues and customers.Is direct truthful and trusted by others.Acts as a team player.Acts ethically and maintains a high level of professional integrity.Fosters high collaboration within own team and across the company; constantly acts and thinks “OneChubb”

Skills

• Excellent verbal and written communication, with strong interpersonal and customer service abilities.
• Advanced analytical, accounting, and problem-solving skills, with a focus on identifying issues and developing effective solutions.
• Proven ability to build trust-based relationships and collaborate effectively with cross-functional teams.
• Strong initiative and accountability in managing tasks, demonstrating sound judgment and organizational skills.
• Adaptable and flexible in prioritizing multiple tasks in fast-paced environments while maintaining attention to detail and quality.
• Committed to exceeding customer needs and making informed business decisions considering impacts and risks.
• High proficiency in relevant systems and processes, coupled with a strong work ethic and desire for professional growth.

Education and Experience

• 4-year college degree strongly preferred; equivalent work experience may substitute
• 3 years of group benefits insurance industry and/or premium/billing experience preferred.
• Basic accounting principles and practices preferred.